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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Can

thgeisel opened this issue on Feb 13, 2002 · 6 posts
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thgeisel ( ) posted Wed, 13 February 2002 at 6:12 AM · edited Wed, 13 November 2024 at 9:11 PM

Since yesterday I cant buy at the store.Im using mastercard from outside us. At other places( 3-darena) i have no problems.

vette ( ) posted Wed, 13 February 2002 at 6:47 AM

What type of error message are you receiving? What browser version and type are you using? yvette

thgeisel ( ) posted Wed, 13 February 2002 at 8:56 AM

Yvette : I mailed you :-))

vette ( ) posted Wed, 13 February 2002 at 9:48 PM

Thanks, got it and working on it. yvette

vette ( ) posted Fri, 15 February 2002 at 9:50 AM

Yes, this seems to be the trend. We have talked with our card processing system and some of the banks. The card system says the order was declined by the bank, the bank has no record of the decline and we can't get either system to think there is a problem with the system. We are still working on it. If you will send a list of products you want and the amount I can do a voice authorization since I have your other information. Just email store@renderosity.com if we can help you with this. We'll continue to work on the problem. thanks, yvette

vette ( ) posted Fri, 22 February 2002 at 10:13 AM

We have corrected the problem with international mastercards. If you notice any other problems, please email store@renderosity.com We appreciate your patience while we work through this process. thanks, yvette

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