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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 13 4:20 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
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Subject: cannot check out (unfortunately)

ezinezkoa opened this issue on May 09, 2002 ยท 9 posts
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ezinezkoa ( ) posted Thu, 09 May 2002 at 3:29 PM ยท edited Thu, 13 February 2025 at 1:57 AM

i selected several material packages i want to buy and the check out function must be down...nothing else on the site seems to be. i hope it is fixed soon. i have never bought anything here as long as i have been coming here, and the day i finally decide to buy something... :(

ClintH ( ) posted Thu, 09 May 2002 at 4:20 PM

Please send the exact error message that you get when checking out to store@renderosity.com. Thanks, Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

ezinezkoa ( ) posted Thu, 09 May 2002 at 6:01 PM

there was no error message per se, just the normal screen coming up when IE can't find a page. you know the "The page cannot be displayed" white page.

Nadshe ( ) posted Fri, 10 May 2002 at 2:06 PM

Yeeess! Ive got the same problem! I really, really need do buy something, but I cant! Please fix the problem! Thx, Nadine

ClintH ( ) posted Fri, 10 May 2002 at 4:09 PM

No problems on our end. Could be an ISP routing issue. Could be your using an old browser. Make sure you are suing the latest verison of your browser. If on a MAC use the latest version of Netscape Communicator. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

ezinezkoa ( ) posted Fri, 10 May 2002 at 5:52 PM

Well it must be the routing problem i suppose, since my browser is IE 6.0.26 I just checked at 5:50 pm CST today (Friday) and it is still the same thing. Too bad, it is the only thing on renderosity that doesn't work and the only thing that prevents you from getting any money. a bummer for both of us.

ClintH ( ) posted Sat, 11 May 2002 at 9:03 AM

What OS/version are you running? Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

ezinezkoa ( ) posted Sat, 11 May 2002 at 8:58 PM

hey, all cleared up now...not sure exactly what it was...but i am happy i can shop shop shop now!

ClintH ( ) posted Sat, 11 May 2002 at 9:01 PM

Very nice. Thanks very much for the follow up on this. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

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