Thank you for your thoughtful post Aphrodite-Ohki! I see now that my thread title was not recieved with the levity I assumed it would. If I ever dare making a thread again I will keep this in mind. My intention was to ease the burden of the support team by seeking an answer here first if possible. I consulted many long threads and though I confess I did not read them all, some titles were misleading (a Mac issue rather than PC for example or a librarypath problem etc). I also see some of the titles were not as amiable as one would prefer. In no way was I comparing anyone with EA support, I am not heartless and in no way was this meant as a provocation. I only mentioned my history of using the program was about the usual smoothish transitions as the program was sold to different owners. I have no virtues, I have nothing to signal. I expect no more from the statement than "It all went smoothly for years, now this is different". I am not trying to incriminate anyone. These complainers must have been ferocious and unrelenting but I was not doing that. I thought some young people would see it, know the language and respond, honest. My condolences on the ADHD. I congratulate your efforts, achievements and staying power in the face of an adverse and largely ignorant humanity. I thought my AS condition was openly displayed in the way my posts are constructed, though I am high functioning, I am not well socialized nor ignorant of my shortcomings. I had difficulty with taking a snapshot of the UI for a while (I am not the only one that uses this computer) and I posted it when I could - I ignored no-one's assistance consciously. I know I should hold my tongue when provoked regardless of the circumstances but it was late, I had been frustrated by this program for days and my tone may have been a shade dark when first posted. My apologies to all offended. please, never attend a gamer forum - you will die from the turbulence common there. Regardless, thank you for your post. I wish the transfer of ownership a smooth transition and the forum community the best of luck with the next noob. I'm off to fill in a form

Thank you Gate, Unfortunately the zipfile doesn't have the resolution for my screen and I am grateful for your efforts. I'll be lodging a ticket as soon as I clear up a form issue. The upgrade issue seems a sensitive topic with many of those that wish to help novices, I hope this is only temporary and that as time passes, the user community will become settled. When a game has changes to a multiplayer map, the cursing and remonstrations persist for weeks, sometimes months. I have never had this much trouble to shoot on any of the other updates/upgrades to Poser I have bought in the past. Most support services want the novice to consult with gregarious members of the community forums before lodging a support ticket. Seeing as how I have had difficulty expressing myself in the forum, I dread trying to describe the problem on the ticket request. Regardless, Thank you for taking time with a crooked pin.

Thank you for your advice BagginsBill, I have that resolution (1920*1080) as well. I noticed that there was a User UI pref file that size but not a default UI prefs, to me it is a clue but I am not fluent in python nor brave enough to copy/rename_iteration as default UI/#rename_original_file/test. Comrade 'Gate' has suggested a link for me. If I derive an answer to the issue from this, should I post back to you (should anyone else have the same issue)? It seems a rare occurance. If I could ask one more thing; if I am unsuccessful, while I tried to log a support ticket the issue is technical but is it Configuration, Update, General issue or Other issue? I don't want to get the professionals as confused as I am.

Thank you for your encouragement. That's very friendly of you. I was a little unsure earlier

Thank you Structure I will delete that and see how it goes. It's 4 am here and I may have to wait til tomorrow to get at it again

Thank you BagginsBill. The picture I posted above was taken after doing the factory reset and the palette problem is visible in it. Thank you for taking time and interest to help me. And yes Structure, I have tried pushing it around. it does resize if I float the palettes but they dock strangely. In the older version the docking didn't go behind a window of the backgrond like it does now. Thanks for the suggestion though.

Thank you Giana, Your response has helped to calm me down. I tried to keep calm, I really did but nothing seemed to stop the accusations and grief. I have only posted on gamer forums before this as they have a sense of humour and proportion that I realize now could be uncommon. I am often reluctant to comment on threads for fear I may not put things well. I am not very good at writing and even though I have learnt to spell and increased my vocabulary, I am not good at expressing myself in genteel company. I had no idea the 'what have I done' remark would taint the meaning of my post. I've been sorting through so much information that was unhelpful it all begins to blur until I am bewildered and a little desperate. First when the upgrade was installed I thought I had done something wrong and spend that evening and the next day trying to use docking the palettes by resizing, then I investigated the Properties to engage the factory settings and UI scale. (I use a 1920*800 desktop monitor, not a lappy). I have noticed in the Appdata>Roaming>PoserPro> Prefs there is no default for my screen size but a Poser UI setting .xml that has that resolution. I tried deleting the Preferred state in Runtime>Prefs and Appdata>>>Prefs and then restarting. This didn't go so well. I reinstalled the program and the screen snap-to problem was still persistently resizing any applet I wanted to dock. I av'ed my machine and removed other visual art programs I have to see if there was a conflict of sorts. I google searched for users with similar problems but could not find any for W10Pro (Mac yes, PC no) I did not want to lodge a support ticket in case the answer was easily available from the forums and they must have such a load right now I thought it unkind to bother them so early in the transference of owners. After reading so much irrelevent material in the forums I felt if I were to want a response I should make a funny OP title. I wish I really hadn't now. I don't know if it's cultural or not, but the difference of the forums I've attended is like chalk and cheese to this one. Not that I'm complaining, there seems to be quite a sizable clientele in this forum. My real problem is the background the docking windows are smaller than the palettes when docked. I can scroll (except for tiny ones) but the scroll device is small and fiddly to use. I'm so sorry I created such a fuss. There are others that seem to have had to endure countless thickheads like me but I hold them no malice. If they hold my novice nature against me it isn't my fault and there is little I can do to ease the unhappiness they experience. If they needed help with installing hardware or advice on illustration arts I would sacrifice my time if needed. That's what it is to be mature - patient, helpful and if possible instructive. I am no silver tongued wordsmith. I never expected I had to be one.

Sean, If you're tired of people complaining then just pass over their posts. I can't see how this post has made you tired of people, it is my FIRST post. What is wrong with you? Why am I to blame?

OK SEAN I'LL GO FILE A FRIKKEN TIKKET -WHAT IS WRONG WITH YOU PEOPLE ?

Thanks Bill, From the "screeching attack" remark I assumed G had already taken offence. How many people know what to say? Is it just me? I would really like to know what it was that I posted that was a screeching attack. We have Magpies and crows here that can take your eye out, I can't see why G said that. If you see G, thank them for me regardless

Thanks for your help, Blackbonner. Unfortunately the Graphics driver did not fix the problem. To all you others, thanks for your suggestions. It has certainly opened my eyes to the friendliness and comraderie available in this forum. Seeing as the 'local intelligensia' cannot assist my next step is to go 'and file a freaking ticket'. I thought other autistic people were sensitive but you guys are brittle as.

Glitterati, You like to torment people with a disability? What's wrong with you? I make a post pointing out how to rectify YOUR problem and you act like I slapped you. WHAT IS IT YOU WANT? to be right or WHAT? If I had've known what to ask I would have ASKED IT!

Glitterati, Please make a sticky post with ALL the information required to pose a question for first time posters.

BlackBonner, Thank you, I really mean it. I didn't realize the op was so potent. I am not a lawyer nor a priest. If the sensitive of this forum are easily hurt perhaps someone could make a sticky post about it in the forum. I appreciate the tip about the graphics card. I shall obtain new drivers immediately.

Thunderstone, Wasn't it you that commented on a post about "SUBJECT: I give up on Poser. Officially." Did you not notice that KaribouBoutique was making negative comments? They were from a few days ago. Rather than being smug and condescending to others, why not just skip commenting altogether on this request for assistance. It's because of the overly sensitive and delicate like you I am reluctant to post in the first place. I posted in the forum for the very purpose of asking the local intelligensia before disturbing officialdom. Is that ok by you? (SMH indeed... I only know you people from your postings..)