Hi,

Do you perhaps have multiple accounts with Renderosity?  If so, could you please let me know what they are so that I can check those for you?

Thank you,

Shelbie

Administrative Assistant

Hi,

We have been experiencing some email issues over the past day or two. You should receive those if you haven't already.  There is no way for us to resend as these are automated through the system upon order completion.

If you don't receive them via email you can go to your MY ACCOUNT page and click on the order number and print that as it's your static order receipt that is always available on that page.

Please let me know if you need additional assistance.

Thank you and have a great day!!

Hi Bobette,

I have checked your order on our site and it has been marked as paid.  Please let me know if you continue to have issues.

Thank you and have a great day!!

Hi,

I've marked your order as paid now.  Please let me know if you continue to experience issues with this.

Thanks and have a great day!!

Hello,

Thank you for shopping at the Renderosity Marketplace!

Your downloads have now been activated.

To download your products, you will go to 'My Account' under the 'Members' option, then select the order number to access your download. 

Future purchases will be available for immediate download after payment has been recieved.

Please contact store@renderosity.com if we can be of further assistance.

Thank you,

Hi,

We have issued you your 18% credit back to your form of payment.  Please note that

the 18% does not apply to prime products.  

Feel free to contact me should you need additional assistance.

Thank you, 

Hi,

I have verified that you do have Render Rewards available and you should not have an issue applying them.  

Please make certain that when you are copy/pasting the code, you do not have any leading or ending spaces.  After you have entered the code, please make sure that you hit the apply button.

Please let me know if you are still experiencing any issues.

Hello,

I have reset your downloads for you so you can try again.

Please be sure to disable any download accelerator/ manager for they do not work with our system.

I have reset your downloads for you so you can try again.

Please be sure to disable any download accelerator/ manager for they do not work with our system. 

Hello,

I have reset your downloads for you so you can try again.

Please be sure to disable any download accelerator/ manager for they do not work with our system.

Thank you and have a nice day,  :biggrin:

Hi,

I have deleted order #112440078.  

Thank you,

Shelbi

Administrative Assistant

Hi,

When you sit idle for a period of time, for some reason it does that sometimes.  We are working to correct that problem.  

Thank you,

Hello,

I have reset your downloads for you so you can try again.

Please be sure to disable any download accelerator/ manager for they do not work with our system.

Thank you and have a nice day,