RodS, about when did this start? Is it only on certain pages or every page? You can sitemail me your answers and other information you have about the issue. Thanks.

TwiztidKidd posted at 12:38 PM Fri, 18 March 2022 - #4436098

It would be nice to send tip and gift notifications through a sitemail not an email... or maybe do both

Will add to my list of feedback/suggestions. Happy Friday :)

enigma-man, thank you for understanding. Btw love your animated avatar, it's always so eye-catching. :)

I also wanted to let everyone know that the issue with favorites count has been cleared up. As always, if you all notice any other issue with gallery stuff, feel free to post in the forums or sitemail me.

TwiztidKidd, can I? Yes. Will I? Heck no. We've probably freaked everyone out enough with the current gallery changes. 😃

RodS, thanks for reporting the issue. I've let the team know.

Good catch. Fixed! 

Happy to help! Although full credit goes to ebasham for fixing the views. :) 

For anyone else concerned about the favorites count: I've received dragongirl's sitemail and will look into it, but don't let that stop you from sitemailing me if you've also experienced the issue.

The views that were missing have been restored. :)

Everyone, please check your view counts. They should now be fixed. Well, mostly--they aren't displaying properly on quick view, but we have a fix for that coming tomorrow.

If you see anything else wrong, please let me know. :)

Y-Phil, no problem, glad it was helpful!

I forgot to subscribe to this thread, so apologies for the late replies:

dragongirl posted at 5:51 PM Mon, 14 March 2022 - #4435941

Since I posted about the Favorites counts being off both in December of 2019 and again a year later in December of 2020 after nothing had ever been done to correct them, I personally do not think of the Fav count issue as being a “new” issue.

My bad, I'm not sure why I said "new" as you did say in your earlier message that it was from a while ago. If you'd like, you can sitemail me more details about this which will help us pinpoint exactly what went on.

enigma-man posted at 9:42 PM Mon, 14 March 2022 - #4435945

I looked at my counts for pre-2015 and back to the first post and they are wrong.  Several other artists counts are wrong as well. It's possible everyone's galleries could be affected.

It is very likely that it affects everyone with older images. We see the issue and are working on a fix. There are quite a few views to process, so we appreciate your patience.

enigma-man posted at 2:22 PM Tue, 15 March 2022 - #4435978

I checked today and I got an Error 500 when I tried to access my gallery, then it told me my gallery didn't exist. After that my entire gallery consisted of two pages. A short time later it was three. Recently it went to seven, but there was nine as of yesterday. It is back to nine pages but the views are mostly 1 view or less than 10 for all older images. This is not giving me confidence in the skill of "the team".  No disrespect intended, but more problems are created whenever changes are made and some people have never had problems resolved from December 2020.

I completely understand your frustrations. We've been having issues with AWS integrations after the gallery maintenance and are working on that. Our dev team is quote small, so we do ask for your patience as we sort it all out.

RodS posted at 6:48 PM Tue, 15 March 2022 - #4435983

To all Renderosity DEVS...

A little bit of wisdom I picked up in my 50+ years of field service....

"If it ain't broke, DON'T fix it..."

'Nuff said.... 😉

I do wish it was that simple. :) But I'll explain, and hopefully this makes more sense why we (and other websites) change things from time to time. (This also addresses part of what enigma-man said above.)

This website is made of many softwares and systems, like PHP, AWS, different plugins, frameworks, etc. All these technologies are updated and improved (or deprecated) yearly as computing tech gets better and best practices are refined. In order to capitalize on these improvements, Renderosity has to make changes too, many of which are behind the scenes. Otherwise, the site would become outdated over time and a code nightmare to work with. That means slower fixes for things that are already broken, longer time for new features, among other issues.

All this being said, I completely understand everyone being upset. But I do thank you all for your patience and I hope that these changes make more sense. I'm happy to answer any other questions, whether it be here or via sitemail.

That's an interesting idea. Will keep it in mind. :)

We changed New Art to increase the number of images shown. Before it was only going back two days, resulting in only six pages. Now it goes back two weeks. :)

wscottart, we've had another member also bring that up. I'll check with the team about that and we'll see what we can do.

Issue has been fixed :)

Fixed!