this answered my question as well. thank you!

thanks, tina!

yep it could! but i'm so frustrated that i don't think i'd be able to provide help and suggestions. that's what i'm looking for, myself. so i'm not in a place to provide positive and constructive feedback at this time.

yeah i was hoping to avoid that. i had some challenges with the manual and didn't want to discuss that with the product creator. i was hoping for some private and personal help. thanks.

alright THIS finally worked. i had to clean the brushes out of the preset directory completely (previously i had put them in a special folder within the directory but out of their actual places), and then restart the entire system. weee!

this is so amazing! a clean menu! that i can decorate MY way! it's been years!!!

thank you thank you thank you!

thank you for the screenshot.

i'm afraid that didn't work, taking the abr files out of the preset directory they were in. all that did was make the flyout menu options say "file not found", etc. i will try again and this time try restarting the whole computer. it's a big issue for me as i collect brushes like some people collect Poser freebies :lol:

thank you so much for responding. i've been haunting this board hopefully all day since posting.

the dragging of files didn't work. i reloaded the program and it didn't unload that flyout menu.

where do i find the preference file? please.

greetings. i wanted to express my extreme satisfaction with the customer service i received from you, mendy hicks. you were personable and attentive to my problem, and i didn't feel like i was just another customer with a complaint. you dealt with me approrpriately and respectfully. i want everyone who read this to know that my order was received and that i was very pleased with how things turned out. the fact you were ready to deal with me one on one meant a lot, so thank you for doing that. i feel you went above and beyond your duties for an online store. you have my intense gratitude!

i hope to do that shortly. thank you!

greetings, i called my credit card company. they said that both of my two attempts to put the purchases through are coming across in my account. that means i'm about to be charged twice for the same purchase. when the first one failed, i thought i had made a mistake (since it said address verification failed in the browser) and i tried to redo the purchase.

capitalone said that the charges will likely not go through though because the company that charged me isn't able to verify the order, that being renderosity. they said my address is correct and verified. and they said that if renderosity doesn't contact them in the next few days, the charges will simply drop off and i won't be charged.

however, i'd like the products and to use this card ;) so what the csr at capital one said i need to do is get renderosity to call capital one to verify one of the two charges. then renderosity gets the money, capital one cancels the second charge, and hopefully i get some products.

who do i email regarding this and what information do you need for me to do this? i did not receive any email regarding a charge that failed, so i don't have a processing number from the rosity storefront or marketplace. the only name that shows up as part of the charge, at this time, is "catalogue merchant", or so the csr at capital one said.

please advise me of my next step.

sorry for my ignorance, i haven't entered any contests or challenges here before. where do i send an entry or post an entry? i can't seem to find that part in the expanded ruleset. thanks much. EDIT i see it now, it's the bottom of the page - of course! sorry about that

Message edited on: 02/23/2006 08:29