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lauraguo | 8 | 493 | ||
lauraguo | 6 | 491 |
170 comments found!
We just launched another improvement to the Premier Releases scroller, to fix any additional weirdness. It should also be more responsive on mobile.
Klutz: I'm not sure what happened there. I'm not seeing any previous posts from you on my end :(
Giana: Ah, that's not good! Totally understand how that can be disorienting. The scroller has been completely re-built, so that may have helped. Regardless, I'll make a note to see what we can do there (slowing down transitions, or some different kind of transition?)
Thanks again for all your feedback, and for shopping with us. As always, if you have any feedback about this change, please let me know.
Thread: There is nothing worse than store listings that jump around nonstop | Forum: Suggestion Box
We've updated the site so that it won't jump around. There may be some weirdness with blank space around the Premier Releases, but we'll address that early next week. (We wanted to get this temporary fix out so that you and everyone else could browse in peace.)
Thanks again for reporting this, and please feel free to let us know any other feedback that you have.
Thread: New Scrolling Sales Items at Top of Page Forcing Page to Constantly Reload | Forum: MarketPlace Customers
We've updated the site so that it won't jump around. There may be some weirdness with blank space around the Premier Releases, but we'll address that early next week. (We wanted to get this temporary fix out so that you and everyone else could browse in peace.)
Thanks again for reporting this, and please feel free to let us know any other feedback that you have.
Thread: There is nothing worse than store listings that jump around nonstop | Forum: Suggestion Box
Thanks for letting us know, that's definitely an issue. Developers are currently working on this.
Thread: New recent contributions section on user profile pages | Forum: Community Center
Thank you both for letting me know what you think, I appreciate it :)
Also, this update is now on the site! Please feel free to let me know about any issues you encounter.
Thread: New recent contributions section on user profile pages | Forum: Community Center
Thread: My items not showing up at sale price on prime flash? | Forum: Community Center
Ah, yes. There was a fairly large vendor policy adjustment on December 1st that included the removal of exclusivity. Here's a link to the update announcement: https://www.renderosity.com/media_upload/16317. I believe it was emailed to vendors and posted in the forums. The $60 minimum payment was also changed sometime late last year, although I don't remember when.
There's also a new Vendor Resources section in the VCR: https://www.renderosity.com/marketplace/vcr/vendor-resources. It has news that's relevant to vendors, as well as updated vendor policy info (for example, the brokering policy: https://www.renderosity.com/marketplace/vcr/vendor-resources/policies/brokering-policy)
Lots of changes, I know it can be quite jarring. Let me know if you have any questions about this, I'll do my best to answer. I'm a RR developer, so you likely would have better luck with a support ticket, as marketplace staff can see your ticket there.
Thread: My items not showing up at sale price on prime flash? | Forum: Community Center
Prime Flash (and Prime pricing info on product tiles in stores, What's New, etc) are only shown to Prime members. Both Prime and non-Prime members see the Prime price on Product store pages, as there's more room to display it.
Because I'm a Prime member, they show fine for me:
I totally understand your confusion though, and there's definitely a case to be made to show the Prime Flash and Prime pricing information for all users. It's something that I'll suggest to the team.
Please let me know if this helps? Or if you have any other questions/concerns?
Thanks for reaching out,
Laura
Thread: Prime Coupon Can't Apply | Forum: Community Center
Excellent, good to hear :)
Regarding sale vs coupon: I'm not sure about the logistics of a sale discount vs coupon (I don't work in that department). But there are certain differences in terms of analytics and marketing methods that could have affected the team's choice of one over the other.
Thread: Prime Coupon Can't Apply | Forum: Community Center
You should be able to use the coupon now. Sorry about that, it was a configuration setting on our end. If you have any other questions/concerns, you can reply here or submit a support ticket https://support.renderosity.com/ (easier for us to keep track of).
Thank you for reporting this issue,
Laura
Thread: question regarding "Clearance" sales event | Forum: MarketPlace Customers
For anyone else who has a question, I recommend submitting a support ticket: https://support.renderosity.com/. We can better track/respond to questions there.
Thread: question regarding "Clearance" sales event | Forum: MarketPlace Customers
shonsu, unfortunately we can't lower the $3.50 minimum purchase amount right now. (We have it to cover transaction fees, and it's something that we're planning on taking a closer look at in the future.) Really sorry about that, I wish I could help you more there :(
Thanks for understanding, and please let me know if there's anything else I can help with.
Thread: question regarding "Clearance" sales event | Forum: MarketPlace Customers
Ah, the confusion there totally makes sense. I'll pass that feedback on to promotional staff--thank you.
Thread: question regarding "Clearance" sales event | Forum: MarketPlace Customers
Only select clearance items are on sale (not all of them). You can see all included products here: https://www.renderosity.com/marketplace/browse?sales_events=672
Here's a working link to the article about this sales event: https://www.renderosity.com/article/28062/clearance-sale. We're currently working to replace the broken link with the correct one.
So sorry about the confusion there. Please don't hesitate to reach out if you have any other questions.
Thank you for your patience and for shopping with us :)
Laura
Thread: Lost $10 gift certificate after cancelling purchase | Forum: MarketPlace Customers
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Thread: New Scrolling Sales Items at Top of Page Forcing Page to Constantly Reload | Forum: MarketPlace Customers