We do not have a demo at this time, sorry! tori cl

FINE! Tori's post forces me to confess the truth... We were serenely paddling our way through the South Seas when two unforseen events happened: The Irish bloke ran out of Guinness and a typhoon came up. Blinded and trembling from the precipitous drop in his blood alcohol level, the bloody chuffer lost his oar. In a fit of rage, I promptly chucked the entire Irish shipment overboard and used him for an oar. The storm blew itself out, as these things do, and I spotted a lovely tropical atoll through the lifting clouds. Exhausted, I altered course, barely making it to the beach before collapsing. Here I sit in a tropical Paradise with a dead Irishman, a missing shipment, and so damned far behind schedule as to face capital punishment at the hand of mobs of angry customers stoning me to death with Poser 4 manuals. I built myself a rather sizeable cottage out of Poser 5 boxes, fermented some cocunut milk, and pondered the mathematics of this situation: Keep going and face certain doom or use my last empty Guinness bottle and a torn off back manual cover to send you all this note saying that, with my regrets, I don't think I'll be going anywhere soon. I'd love to write more, but I've got several shrimp on my improvised barbie that need turning. Aloha! :-) Anthony H.

Hi Y'all, Wow, All I can say is, I am so sorry. First, let me apologize, we are SLAMMED right now...so Steve, Anthony and I have had little time to come check on issues here. If things are urgent, I sincerely encourage you to email us your questions directly and we will respond to them on a 1 on 1 basis, but please be patient. My reply times aren't exactly 30 seconds anymore. :) I will not be able to pop back into this thread, but Cooper has asked me to explain to you what happened and how angry and sorry we are. We had 2 bulk shipments of product that were to be sent from our US facility with 1 going to Ireland and 1 going to Germany to fulfill your orders. Somewhere in this process, there was a terrible freight mixup and they combined the shipments, reassigned a new tracking number and then continued to deceive us to the status of our shipments. We have spent days trying to find what has been going on and why our shipment had not arrived in Ireland so that we could send all of the orders placed by our European customers and distributors. The entire shipment arrived in Germany and an employee of EGISYS went and personally seperated them and arranged for the Irish shipment to be forwarded immediately. They should receive it and begin shipping orders on Friday and Monday with your shipments arriving soon after. Those who ordered through distribution will have a slight extra delay for the product to go to your distributor and then to you. I cannot even begin to describe the anger we are feeling at this time and how sorry we are to this community. We have been lied to and deceived throughout this whole process and are still trying to get to the bottom of the situation and get solid answers about what happened. This is why we haven't commented for the past few days. I wanted to give you accurate and complete information and it appears we now have it. We are absolutely crushed that this has effected you and hope that you will understand that this was absolutely not our error here or did we have any intention of keeping the product from you for this long. I can't say it enough, we are so incredibly sorry. Thank you for your extreme patience and holding off on sending nasty email...It has assisted incredibly in straightening out this mess! You guys are awesome. tori

Phily: Tracking Numbers will be sent around 5pm PST. You guys have to remember, it is still daylight for us west coasters...I know you're anxious, but you guys have to give us a little breathing room right now. (I saw your order and know it was one of the first 5, so I am all but positive it shipped today. :)) Ziggy: Where did you email? What was your issue? I can't do anything off of the info from your post. Well Folks, it has been swell, but this is my last post of the day. Once again, family in town (the future outlaws) so i will be away and not working this weekend. Please send any and all questions to service@curiouslabs.com and I will get through them as fast as I can on Monday morning... Patience...tracking numbers are coming soon, I just talked to the warehouse... tori cl (Doing the happy dance!!)

Emaleth put this in another thread, but in case you didn't see it, yes, all orders that ship today, no matter what shipping method, will receive tracking numbers via email tonight. The prize winners were notified by email and sent their special edition boxes, sweatshirts, and mimic cd's express today and already have their tracking numbers. They can choose to identify themselves if they want. :) ANY ORDERS ISSUES: orders@curiouslabs.com

Marque- Please send an email to orders@curiouslabs.com to formally cancel your order. I meant that your order will ship on monday to the address you emailed, not that you emailed on monday. I cannot cancel orders from posts here. tori

Hey Marque- There are many ways to get in touch with us as listed on our website, including a CS form. I am just keeping a somewhat eye here (in addition to service@) in the frenzy because people have been asking a lot of questions of me here also...The email I sent also gave contact information on how to contact me about the orders issue. There is no way for you to edit your address after you have ordered, you need to contact us. In your particular case, I have no idea how the PO box address got selected and placed as part of your order, but it is what is listed in your order confirmation also, so it was not a change by our system after your order was placed. If you have further concerns, please email me and I will see what I can do. Your order will ship to the corrected address that you emailed on Monday and you will receive tracking information at that time. I am very sorry for the confusion and hope that it all works out! :) Just an FYI to everyone here, it helps to say HEY STARLET, I'm _____ from Renderosity if you ask questions here and I ask you to email me...that way when I go looking through the email I can find you better! I can't wait to see all the stuff you guys come up with!! (Gonna duck away for a while to answer email, I will check in again before I go home. :)) tori

No Saturday delivery. First shipments (those with next day delivery who were in the first batch of those who ordered) will be delivered on Monday. If you order today, no guarantee we will ship today, we take 1-3 business days to process orders and with the backlog of orders, orders placed now will more than likely ship ~Monday.

CL is not using UPS AT ALL! We will be using Airborne Express to ship from our US store and DHL from our Ireland facility. Tracking Numbers for those whose packages shipped today will be emailed around 5pm PST today. Once you receive them, you can go to www.airborne.com to track them.

You can have 2 seperate installations on your system--Poser 4/ProPack and Poser 5. Poser 5 will not install over nor do you need to uninstall. tori cl

farang- there should not be a problem with our site. if you continue to have problems, please email the webmaster@curiouslabs.com or use the mail order form at www.curiouslabs.com/go/mailorder. Tori cl

Hi! The credit cards have already been charged if you have placed a preorder. All preorders have been charged in full. You will receive tracking information when we ship via email however. Tori

We have not shipped Poser 5. Tori

ablc.... add the time it takes to get product from our warehouse to germany to softline to the customers...puts you about the 26th. :) tori

I know you are all upset, confused, frustrated and fighting about this and desperately want an answer. Really quick..It is a 3 day weekend and NONE of are working. Nosfiratu (anthony) and I will both probably be off the forums all weekend spending time with our families. Kupa is also away for the weekend, the poor man needs to spend some time with his family away from the office. Anthony posted that thread trying to do service to the community and clear something up...but it seems at this point it has gone above and beyond all of us and we obviously need to come in here and straighten some stuff out. PLEASE, as much as I can beg...let this issue sit until Tuesday when we are all back in the office and can get you clear answers. There is so much heresay and misinformation in this thread it is out of control and I am not the person to clear it up...but I cannot watch this get any further out of control. Please...we will get you answers...don't tear us apart for the next 3 days when we can't clear things up. Thank you... (I will NOT be checking this thread of these forums anymore until Tuesday morning...I desperately need family time myself...) Patience...a wonderful virtue...and since Poser 5 isn't even here yet...PLEASSSSSSSSSSSEEEEEEEEEE Have patience... tori