hmmmm, email coming your way again. yvette

I am working on them and hope to wrap up all purchases by tonight. We are still working with the processor to fix the problem. They are already tired of hearing from us. If it was something that we could fix it would have been done by now, be assured. thanks, yvette

You are more than welcome! yvette

We appreciate the support. And you are right, sometimes just one positive comment can really make your day :)

Have you already purchased VV1? If so, you can just redownload that purchase and it contains the updated file. wyrmmaster wanted his customers to receive the update free. Please let me know if that is the case. yvette

Thank you ron for the kind words :) As we (renderosity) continue to develop our online purchasing process we do encounter growing pains. I will have to say that our customers are very patient with us! And in return, we try very hard to respond quickly. I hope Renderosity will be your "virtual" home for many years to come :) yvette

I responded to your email earlier. Let me know if any of those work. yvette

Thank you for the inforomation rkamil. What we do know is that for some reason the internationl mastercard purchases are not being recognized by the banks and in turn being declined. After more research we will be calling our processing company on monday to track this illusive problem. thanks, yvette

Yes, this seems to be the trend. We have talked with our card processing system and some of the banks. The card system says the order was declined by the bank, the bank has no record of the decline and we can't get either system to think there is a problem with the system. We are still working on it. If you will send a list of products you want and the amount I can do a voice authorization since I have your other information. Just email store@renderosity.com if we can help you with this. We'll continue to work on the problem. thanks, yvette

Please make sure your security settings are set on default and 128 bit encryption. Also might want to try Netscape Communicator rather that IE. MAC users have been having some problems with IE and purchasing. Let me know if that works for you, yvette

Ok, thanks. Any info will help us help others. yvette

;)

Ohhhh, I know. This is really been frustrating. I appreciate everyone helping with the additional information. When we figure this out you'll be able to hear me shout with joy no matter where in the world you live :) yvette

Thanks, got it and working on it. yvette

Emily, Sometimes we are out in the evenings with family and I just received your email. I will have to email the merchant for the corrected file. yvette