I have reset all your downlaods as you have requested.

You're welcome!!

The coupon is still active until Monday Oct. 17, 2011 at midnight.  Below is the coupon code.

10142011B15P20

I have reset your downloads as requested.

Your downloads have been reset as requested!!  =-)

Have a great day.

I have removed your original product review.  You may now go and leave another product review.  =-)

I have contacted the vendor about this issue.  There are no files attached to this product at this time, but they will send those to me and we will get them uploaded asap.

I am very sorry for the inconvenience and thank you for shopping at Renderosity!!

Blake

No problem, anytime!!  =-)

Only one Gift Certificate can be applied to each order, however if you have 2 Gift Certificates, you can contact us and we can combine those for you.

I have combined your Gift Certificates for you at this time.

Have a wonderful day!!  =-)

Thank you for the kind words!!

Have a great day.  =-)

I can't be 100% sure in your case, in most cases it is due to the customer double clicking and before it has time to process the 1st order.

I have checked and you were indeed charged on two seperate orders.  I am sending an e-mail now to inform our staff member who handles refunds.  She will take care of this and contact you on monday.

I have sent this over to payments to work out.  They will get with you to inform you on why you have received this check.

Have a great day,

Blake

Hi,

Credit Cards have a two step process. An authorization puts a "hold" on the funds and a settlement actually places the charge on your card. Your credit card was authorized, but not settled because the address and zip were not verified. This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be charged. It can take from 2 to 7 days for this "pending" authorization to be released from your credit card. You can contact your card company to find out how long the charges will be in "pending" since they will not be settled. If you get the AVS failure, please do not keep clicking the Make secure Purchase button. Each time you do it puts another pending charge on your account.

Thank you,

Blake

Thank you Jenn for your help.  Glad everything worked out for you now!!  =-)