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Thread: Receiving E-mails for nonpayment on orders, when payment was made. | Forum: MarketPlace Customers

Brittany ( ) posted Sat, 01 August 2020 at 9:37 AM

Your orders have been marked as paid. You are able to download now. Have a great day.

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Thread: Sort Wishlist by Priority(?) | Forum: MarketPlace Customers

Brittany ( ) posted Wed, 29 July 2020 at 1:03 PM

Thank you.You too

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Thread: Sort Wishlist by Priority(?) | Forum: MarketPlace Customers

Brittany ( ) posted Wed, 29 July 2020 at 10:00 AM

Hi, I will let our web developer know your concern.

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Thread: BOGO Kalyea | Forum: MarketPlace Customers

Brittany ( ) posted Tue, 28 July 2020 at 10:28 AM

Hi, The BOGO Kaleya's sale ended on 7/25/20. You missed the sale.

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Thread: Charged Twice for same Purchase | Forum: MarketPlace Customers

Brittany ( ) posted Tue, 28 July 2020 at 10:24 AM

Hi, I have issued you a refund for the second payment. Your PayPal Transaction ID: 5C653604C4922390Y.

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Thread: The 20 percent and 15 percent was working for me | Forum: MarketPlace Customers

Brittany ( ) posted Fri, 24 July 2020 at 12:45 PM

Hi, If the coupon indicator beside the price is RED that means the vendor does not allow coupons currently on their store. If it is a prime item, prime items never accept coupons. If the coupon is green indicator that the vendor does accept coupons on any of her non-prime items.

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Thread: Are Prime products released on Mondays only? | Forum: MarketPlace Customers

Brittany ( ) posted Wed, 08 July 2020 at 10:15 AM

Hi, Yes, prime products are released every Monday this month.

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Thread: I paid for items but I cannot download them yet. | Forum: MarketPlace Customers

Brittany ( ) posted Tue, 07 July 2020 at 4:34 PM

Hi, Your order has been marked paid. You should be able to download.

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Thread: July 4th Coupon says not allowed for me | Forum: MarketPlace Customers

Brittany ( ) posted Mon, 06 July 2020 at 11:58 AM

Please note that these coupons are not valid toward the purchase of tutorials, gift certificates, prime, clearance, bundled items and software. Here is the code: 2020JULY4P20B10

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Thread: July 4th Coupon says not allowed for me | Forum: MarketPlace Customers

Brittany ( ) posted Mon, 06 July 2020 at 11:54 AM

Hi,

When you are putting in the code at checkout are you putting in the first box that says coupon code?

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Thread: Link to purchase is showing XML error | Forum: MarketPlace Customers

Brittany ( ) posted Mon, 06 July 2020 at 11:17 AM

Hi, I reset your downloads. Please try downloading one at a time.

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Thread: Just got an order confirmation email for an order I didn't make | Forum: MarketPlace Customers

Brittany ( ) posted Fri, 26 June 2020 at 3:44 PM

Hello.

First, my sincerest apologies. We were working on an email queue for sending out ebots such as that. And our first attempt showed us obvious errors. We have corrected this now.

Again, my apologies.

Regards, Brittany Marketplace Assistant at Renderosity

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Thread: Search past orders by vendor? | Forum: MarketPlace Customers

Brittany ( ) posted Mon, 22 June 2020 at 11:24 AM

Go to Purchased items... You will see first Search by items box at the top. Next to that box, will you see search by vendor box.

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Thread: Search past orders by vendor? | Forum: MarketPlace Customers

Brittany ( ) posted Mon, 22 June 2020 at 10:30 AM

Yes, that is how you search past orders by vendor.

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Thread: Download Pending issue | Forum: MarketPlace Customers

Brittany ( ) posted Tue, 26 May 2020 at 1:28 PM

Happy to help!

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