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148 comments found!
Thread: Hiccup with Order# 112519881 | Forum: MarketPlace Customers
Hi,
I've deleted your order (#112519881) from your account. Please let me know if I can
assist you with anything else.
Thank you,
ShelbiE
Administrative Assistant
Thread: Hiccup with Order# 112519881 | Forum: MarketPlace Customers
Hi,
There are a couple of ways that we can do this. The easiest way to do this is to let me
delete this order so that you can re-order. Let me know if this is what you would like for
me to do, otherwise I will give you an additional option.
Thank you,
ShelbiE
Administrative Assistant
Thread: Download link missing from order... | Forum: MarketPlace Customers
Hi,
We are currently working to fix this issue. Thank you for your patience. I will let you
know as soon as this file is available.
Thanks again,
ShelbiE
Administrative Assistant
Thread: market products on sale | Forum: MarketPlace Customers
Hi,
We have several sales going on at the moment. Could you please be specific as to
which sale you are referring to?
Thank you,
ShelbiE
Administrative Assistant
Thread: Download Picture size. | Forum: MarketPlace Customers
Hi,
I’ve issued you a refund in the form of in store credit for order #112512123. Please let me know if you have any questions and/or if you need additional assistance.
Thank you,
ShelbiE
Administrative Assistant
Thread: Download Picture size. | Forum: MarketPlace Customers
Hello,
You will need to contact the vendor directly for product support and/or refund request.
To contact the vendor please click the "contact" link next to the vendor's name on the product page, or use the site mail system.
Site mail requires only the vendor's username.
Please allow 72 hours for a response from the vendor.
If you have not heard from the vendor in that time frame, please let us know
so we can contact them on your behalf.
Thank you,
ShelbiE
Administrative Assistant
Thread: store credit | Forum: MarketPlace Customers
Hi,
If you go to "step 3" of the check out process, you will scroll down and see that you
have $22.89 to the right of where you need to enter the amount and then hit apply.
Please let me know if you cannot find it and I will email you a print screen.
Thank you,
ShelbiE
Administrative Assistant
Thread: store credit | Forum: MarketPlace Customers
Hi,
Please make certain that you are entering the amount that you want to take off and then hit the "apply" button.
Please let me know if this works.
Thank you,
ShelbiE
Administrative Assistant
Thread: Save 25% with a 20% coupon? | Forum: MarketPlace Customers
Hi,
Let me look into this real quick and I will get right back with you.....
Thank you,
ShelbiE
Administrative Assistant
Thread: Downloads Reset Needed | Forum: MarketPlace Customers
Hi,
I've reset all downloads for you. Please let me know if you have any questions and/or if
you need additional assstance.
Thank you and have a great day,
ShelbiE
Administrative Assistant
Thread: Rpublishing Clearance Items? | Forum: MarketPlace Customers
Hi,
I actually just checked this and the sale price is what's showing up at this time. Maybe
there was just a small "hiccup" for a moment.
Please try it again and let me know if you continue to have issues with it.
Thank you,
ShelbiE
Administrative Assistant
Thread: Post Apocalyptic/Horror Vendor Sale not all items are at 50% | Forum: MarketPlace Customers
Hi,
It is possible that there was a brief "hiccup" in the system, however it seems to be
working fine at this time. Please try to add your items again and let me know if you
continue to have issues.
Thank you and have a great day!!
ShelbiE
Administrative Assistant
Thread: Order stays in pending after being paid for | Forum: MarketPlace Customers
Terriffic!!!! Thank you for letting me know.
Have a good day,
ShelbiE
Administrative Assistant
Thread: Prime Product Coming Into My Cart at Full Price | Forum: MarketPlace Customers
Hi Brent,
It looks like your prime membership expired on 4/3. Please have a look at your site mail
for additional information.
Thank you,
ShelbiE
Administrative Assistant
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Thread: Hiccup with Order# 112519881 | Forum: MarketPlace Customers