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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Download Picture size.

skt703 opened this issue on Apr 25, 2014 · 3 posts
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skt703 ( ) posted Fri, 25 April 2014 at 7:56 AM · edited Mon, 22 July 2024 at 8:12 AM

I placed an order for some renders and they are all thumbnail size. I can not make them larger. What can be done to correct this?

ShelbiE ( ) posted Fri, 25 April 2014 at 9:33 AM

Hello,

You will need to contact the vendor directly for product support and/or refund request.

To contact the vendor please click the "contact" link next to the vendor's name on the product page, or use the site mail system.

Site mail requires only the vendor's username.

Please allow 72 hours for a response from the vendor.

If you have not heard from the vendor in that time frame, please let us know 
so we can contact them on your behalf.

Thank you,

ShelbiE

Administrative Assistant

ShelbiE ( ) posted Fri, 25 April 2014 at 3:23 PM

Hi,

 

I’ve issued you a refund in the form of in store credit for order #112512123.  Please let me know if you have any questions and/or if you need additional assistance.

 

Thank you,

ShelbiE

Administrative Assistant

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