Hi,

I have issued you a refund in the form of an in store credit.  Let me know if you need help with anything else.

Thank you,

ShelbiE

Administrative Assistant

Hi,

I have issued a refund back to you in the form of in store credit.  

Thanks and have a great day,

ShelbiE

Administrative Assistant

Hi,

Unfortunately, until your card company releases it, there's absolutely nothing that we are able to do.

There should be a number on the back of the card so that you can make contact with them.

Thank you,

ShelbiE

Administrative Assistant

Hello,  

Credit Cards have a two step process.  

An authorization puts a "hold" on the funds and a settlement actually places the charge on your card. Your credit card was authorized, but not settled because the address and zip were not verified.  

This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be charged.  

It can take from 2 to 7 days for this "pending" authorization to be released from your credit card. You can contact your card company to find out how long the charges will be in "pending" since they will not be settled.  

If you get the AVS failure, please do not keep clicking the Make secure Purchase button. Each time you do it puts another pending charge on your account. 

Thank you,

Shelbie

@lmbarns

Hi,

**The reason I didn't find your order is because the order is under user name; **

lwolfe26.  This is why we do not advise having multiple accounts.  This order has been released as a first time buyer.  Your downloads are available to you at this time.  Please let me know if you need additional assistance.

Thank you,

ShelbiE

Administrative Assistant

@lmbarns

Hi,

**The reason I didn't find your order is because the order is under user name; **

lwolfe26.  This is why we do not advise having multiple accounts.  This order has been released as a first time buyer.  Your downloads are available to you at this time.  Please let me know if you need additional assistance.

Thank you,

ShelbiE

Administrative Assistant

@lmbarns

Hi,

I see that you have created a profile in our system.  Did you complete the order process as I am not seeing anything in your shopping cart?

Please have a look and let me know so that we can get this completed for you.

Thank you,

ShelbiE

Administrative Assistant

Hi,

I see that your downloads have now been activated.  For first time customers, we must first verify that you are who you say you are.  This is done to protect you as well as Renderosity from fraudulent activities.

Please let us know if we can further assist you.

Have a great day!!

ShelbiE

Administrative Assistant

Hi Petra,

We are currently in transition on how our files will be handled. All files will soon come

from S3, but until such time as all files have been placed there you will see 2 links to

download each product in your account. This is not a permanent issue and will be

remedied in the next 2 weeks. The two links are there right now so that you can

download from S3, or you can download from our server. You will see that when

downloading from our server, using the zip file name when downloaded the file will

indeed  have the name you see on the download link. When downloading from S3 you

will see a file and a number label. Some of our buyers do not like not being able to

see the file name, therefore we have provided both links until the change is complete.

Hope this helps.

Thank you,

Shelbie

Administrative Assistant

Hello, 

You will need to contact the vendor directly for product support.

To contact the vendor please click the "contact" link next to the vendor's name on the product page, or use the site mail system.

Site mail requires only the vendor's username. 

Please allow 3 full business days for a response.

If you have not heard from the vendor in that time frame, please let us know so that we can contact them on your behalf.

Thank you,

Shelbie

Administrative Assistant

Hi,

I have cancelled your order.  Please let me know if you need additional assistance.

Thank you and have a great day!!

Hi Judy,

Order  #'s 111320652, 111252088, 111874092 have all been re-set for you.  Please let me know if you need additional assistance.

Thank you and have a great day!! :thumbupboth:

LOL....No worries.  Glad I could help.

Have a great day,

Hi,

I've forwarded your message to the correct department (vendors@renderosity.com), and someone will be with you shortly to address your concerns.

Please let me know if you need additional assistance.

Thank you and have a great day!!!

Hi Again,

You purchased this item under the user name of "CLOUDWATCHER", order #112454187. Please contact us if you need additional assistance.

Thank you and have a great day!!