Smith Micro verified the key was wrong as it was for an upgrade, not the full version I had purchased. Kristi here at Renderosity sent me a new key and it worked fine. Quick responses from both parties got me up and running again. Thank you Kristi and Smith Micro!

KristiS posted at 12:39PM Thu, 10 November 2016 - #4289608

Hello,

We are working on some problems we are having with SM at the moment as we are out of serial numbers completely.

I will let you know as soon as this has been rectified.

Thank you,

Thank you Kristi! I look forward to hearing from you. I can't wait to start playing with the software again.

Kristi S,

I downloaded the software. I entered the serial key given to activate the download / install manager. But when installing the software, it says the key is invalid. Smith Micro says the key given is for an upgrade. What I downloaded is a full version. Can I get a new key for the full version sent to me?

Smith Micro says I need a new key from Renderosity. I am able to bring up the software, but have a 7 day trial. I was able to use the key provided for the download and that all went fine. But the installation will not accept it. Can I get a new key/license emailed to me?

Thank you. I have Poser 6 but it crashes in Windows 10, so I thought I'd upgrade finally! No rush on the software, it's just a hobby.