Oh, and to be clear, your internet settings shouldn't change a thing. If the rest of the web works with your current settings, so should our site.

However, if tinkering around with those values actually seems to make it work, please let us know. That could be a hint as to why our site is not performing...

Thanks again for bringing up your concerns about the site. I simply don't understand--I'm sitting here on my computer, using IE 6 and 7, and it seems to work just fine. Can people please start posting links to items that don't work? I wonder if it is item-specific or something with our site.

I agree with everyone's sentiments that a good, working website will work 100% of the time, on every browser. That's definitely the way it should be, and we aren't going to stop trying to fix our website until that is the case. What drives me up a wall, though, is that if we can't replicate the problems ourselves, it's near impossible to catch them.

Thanks everyone for your help. In our short 7 months, ShareCG has been able to grow mostly because of people's feedback (and yes, honest complaining and open frustration) about our site.

-Jake

Hi All,

I haven't had a chance to read through all the new posts, but before I do (and before I forget), I just wanted to clear something up: when you sign up with ShareCG, you're just signed up. You don't get an e-mail from us to confirm that fact (although, maybe we should, since it's unfortunately the web norm and therefore the expectation). Our goal was to make the process as user friendly and un-annoying as possible.

As for hosting issues... we're still scratching our heads about it. Everyone, and I mean everyone, should be able to access our site; one of our engineers is vacationing in Hawaii with a crappy connection and it's running blazing fast over there.

Here's one thing you should know, though: while you are downloading a file, we have found that freezes up the site for you, and that won't go away until (1) the file finishes downloading (which should be ultra fast, we serve most people up to 2mbps if their connection can handle it) or (2) you cancel the download. That's the price we pay for ultra high-speed downloads.

Thanks again for bringing up your concerns here. Always feel free to contact me directly, as many of you have, and even if I'm a bit slow to respond, I do read EVERY single e-mail and take them into consideration. We're working hard to build our site out from the shell it was when it began 6 months ago into something real, lasting, and useful for our users (you guys).

Best,
Jacob
jacob at sharecg dot com
909-753-8887 (I'm on PST)

Quote - Absolutely agree with ALL the comments made above. CG come in many forms and the cgshare site leaves us all confused about categorisation. There is really no category for 2D items as seen in the Renderosity Marketplace. Renderosity have thier categories well sorted and it is clear to all where freebies should go!!!
I had much of my hard  work removed last night and got multiple emails from CGshare to tell me after the fact!!!
All this activity makes me (and others) feel like naughty schoolchildren. As I said on the ShareCG  forum, I am a retired lecturer...age 58 years!!.....I am too old for all this nonsense. It is rather like me refusing to mark student assignments when they placed them in the wrong pigeon hole!!
Surely  Renderosity freebies and sharecg is all about sharing passions with others. If not, then I see no point in it all. If a freebie is not wanted on a site, then it would be a simple job to inform the uploader politely and all of this mess could be avoided. There is enough strife in the world without some of the nastiness and unprofessionalism I have seen around.
Why do we bother at all?????
Happy CG days to ALL.

Hi Pauline,

I hope you have gotten an e-mail from us. Let me make something public, though: we apologize. We thought we had to "clean up the site" by deactivating things that were miscategorized, and that was clearly misguided. Everything is restored. We're working on building better categories.

Quote - my guess is that sharecg wants one to use something other than explorer, but not certain. I know it didn't work for me in explorer the last time I tried.

Just to be clear, we want everyone with every web browser to be able to use our site. We have no affiliations with any browser. Our focus is on making the user experience good, and we're working hard to resolve these issues to live up to that goal.

Best,
The ShareCG Team

Hi All,

Thanks for your responses.

Adding categories is incredibly difficult; If at all possible, we don't want to expand the top bar, but it looks like we're going to have to.

Over the next day or so, we'll be looking into new category options. After we decide on which categories we think are most needed, we'll begin moderating again. Only this time, instead of moderating to reject miscategorized items, I guess we'll try and re-categorize some items (which, by the way, is an engineering feat). We'll see how that goes.

Also, what happened with the site performance issues? I tried frantically to recreate the problem to no avail. Is this still an issue for people?

Thanks,
The ShareCG Team

Hi Everyone,

Thank you for your concern, and for bringing this to our attention.

Two things:

1. We're looking into the download issue. It's bizarre, but our engineers are great and they'll hopefully fix it too.
2. We started moderating, leading to some people's stuff being taken off the site, mostly because people are having trouble categorizing their items. Our site wasn't really made with Poser in mind... which probably led to some confusion. We've reversed the decision to moderate the way we have temporarily. (and can you guys give me some ideas for Poser categories, I'll think about it). Sorry for the scare. I think we'll end up moderating again, but in a different way.

Thanks,
The ShareCG Team

Haha, unfortunately not. We already share our revenues with uploaders... so we can't afford anything like that. Although it's not a bad idea... I'll talk to the boss on Monday.

hey bicycle,

I just tried to do what you did on two seperate computers both running FireFox 1.5, and I couldn't replicate your problems. Videos worked fine and dogwaffle didn't uninstall Adobe.

If anyone else reads these posts, could you please do me a favor and try to break my site? any feedback would be really appreciated. We're still sort of in beta, and the more times it breaks now, the more we can fix!

BTW, DogWaffle isn't directly associated with ShareCG, it's just something a member uploaded. If users continue to have issues with the program, I suggest they contact Dan Ritchie: dan_ritchie at hotmail dot com . I'm sure he'd appreciate it.

-Jake

Holy $*&@! This is incredible! Thank you so much for your feedback, I don't even know what to think of this.

We definitely never heard any complaints like this before, but I really doubt you're doing something wrong. I did try both of those options on my computer (running Firefox 2.0.2 and IE 7.something) and it was fine, but our site SHOULD be backwards compatible with older versions! ... darn engineers...

And I've never heard of a file uninstalling Acrobat Reader before. I have no idea how Dogwaffle got 4 stars, and I'll leave a comment warning future visitors.

For the video... did any of the videos work? Or were they all broken in the same way! Also, when you got to the screen you showed me, did you press the "Play" button (either in the middle or on the bottom right)? It should load automatically (and it does on mine), so I don't know why you'd have to, but... I suppose we should try it anyways.

Thanks again for the valuable feedback. I'm sorry the site's messed up for you! I think I'll hold off posting on the other forums until we're sure the site works.

That's really weird. It works fine for me. What browser are you using? Could you please describe the problem in more detail? I'll have to make sure this gets fixed ASAP!