Thank you!

Thank you so much!

Second that, link goes to the Mytilus interview instead of Poisen's store.

Thank you, I've been shopping here for a couple years now and it's the first time I've ever encountered this problem. Crazy credit card company.

I just wanted to add that the customer support representative I spoke to said that if left alone, Renderosity would not release the amount until June 16. I think that is a bit ridiculous, and now the sale I was hoping to catch is long over. Please, resolve this issue. I have never heard of anything like this before.

This matter is still unresolved. I contacted the credit card company and this is what they have given me:

In order to release a hold, the merchant who placed the hold must fax us a signed letter on their letterhead authorizing H&R Block to release the hold.  In addition, the letter must include the following:
 
-The cardholder name
-The last 12 digits of the card number
-The date of the hold
-The amount of the hold
 
Have the merchant send the fax to 'Attn: Holds' at 816-817-0956.  We will release the hold 24-48 business hours after we have reviewed the above information.
 
If you have any further questions or concerns, please contact the H&R Block Service Center by phone at 1-866-353-1266.
 
Best Regards,
 
H&R Block Emerald Card Support