I wanted to take advantage of Val3d Buy One Get One free sale, which ends the 25th.

Here is what happened:

Val3d Salome in cart, proceeded through check out as normal. Entered credit card information.
Whoops, forgot I moved and have to go back to fix address...
I hit back on browser and fix address, then proceed forward again. Error! V12

I look at my credit card online and it showed the correct amount is pending, yet when I look here in Renderosity, it showed item still sitting in my cart unpaid. Can I have this fixed before the sale ends? I don't have the cash to buy it twice and get a refund later!

Hello,

I have responded to the email you sent to store@renderosity.com.

Thank you and have a wonderful day!

This matter is still unresolved. I contacted the credit card company and this is what they have given me:

In order to release a hold, the merchant who placed the hold must fax us a signed letter on their letterhead authorizing H&R Block to release the hold.  In addition, the letter must include the following:
 
-The cardholder name
-The last 12 digits of the card number
-The date of the hold
-The amount of the hold
 
Have the merchant send the fax to 'Attn: Holds' at 816-817-0956.  We will release the hold 24-48 business hours after we have reviewed the above information.
 
If you have any further questions or concerns, please contact the H&R Block Service Center by phone at 1-866-353-1266.
 
Best Regards,
 
H&R Block Emerald Card Support

I just wanted to add that the customer support representative I spoke to said that if left alone, Renderosity would not release the amount until June 16. I think that is a bit ridiculous, and now the sale I was hoping to catch is long over. Please, resolve this issue. I have never heard of anything like this before.

I am looking into this for you.

Thank you!

Thank you, I've been shopping here for a couple years now and it's the first time I've ever encountered this problem. Crazy credit card company.

You are very welcome : )

Have a wonderful day!