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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: Order problems today - help please...


AlteredKitty ( ) posted Mon, 10 November 2003 at 10:08 AM · edited Mon, 29 July 2024 at 10:03 PM

I tried to order six Batlabs items today before his sale ended. Five of them were in my shopping cart but the system wouldn't allow me to add the other item to my cart. I went ahead to try & order the first five but once I clicked the 'Make secure payment' button, I was redirected to the main page and the order has not been recognised. Help please!!

My Renderosity Store


StaceyG ( ) posted Mon, 10 November 2003 at 1:27 PM

Hi, What was the one Batlab item that wouldn't add into your shopping cart? Please be sure this is not an item you have purchased previously because if you have, it will not let you add it to your cart. As far as the 5 items you tried to purchase but the purchase didn't go through, please try your order again. We have been having system problems all morning and this was probably the cause of your order not completing. Sorry for the inconvenience but hopefully the issues are resolved now. Thank you, Stacey Renderosity Store


AlteredKitty ( ) posted Mon, 10 November 2003 at 6:17 PM

Thanks for the reply - I tried again and the order seems to have gone through ok now :)

My Renderosity Store


KateTheShrew ( ) posted Tue, 11 November 2003 at 12:56 AM

At least you can SEE your shopping cart Lilybelles. I can only see mine when it's empty. sigh I wish they would stop fixing the parts that aren't broken.


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