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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 26 8:23 pm)

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To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Problem Downloading Purchase

RJay opened this issue on Aug 10, 2000 · 2 posts
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RJay ( ) posted Thu, 10 August 2000 at 3:31 PM · edited Thu, 16 January 2025 at 4:42 PM

I attempted to make my third purchase from the store today and encountered a problem with the download - it didn't happen. My credit card info was accepted and the purchase - Nerd's Dream Spinner Line appears under the "View My Purchases" menu selection. I'm assuming this means I've been billed $49.95 for this? Since this AM, I've made another smaller purchase that completed normally - as they did two prior times. The attempted download of the Nerd purchase resulted in a "Page Not Found" error after clicking on the Download button that was to be active for only one half hour after my credit card info was accepted. What do I do now?? --- RJay

DTHUREGRIF ( ) posted Thu, 10 August 2000 at 9:06 PM

RJay, It is a very large file. I will email you with instructions on how to get it. Sorry for the inconvenience. Diane

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