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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 30 12:04 pm)

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Subject: Purchase went through - downloads still unavailable - please help.

neptunium opened this issue on Dec 13, 2003 · 3 posts
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neptunium ( ) posted Sat, 13 December 2003 at 4:37 PM · edited Sat, 10 August 2024 at 7:04 AM

Ok - last night when I tried using my Visa Gift Card, it gave me the AVS error - so I followed the instructions, waited about 15-30 mins, and tried again. I didn't get any sort of reply when I did it the 2nd time - the connection timed out. When I closed out of my browser and went back in, the items were still listed in my cart, so I didn't think the purchase went through. I just logged onto the site where I can check my gift card balance and transactions. When I had the AVS error, it showed a Transaction Date, but no Post Date. The second one had a Trans Date AND a Post Date. I take it that this means the transaction went through - but I cannot download the items I purchased. Please help. Thanks!

ClintH ( ) posted Sat, 13 December 2003 at 4:57 PM

The last purchase that we have a record of was on 11/27/03. It appears this one didnt process either. I show 2 credit card failures on our end. I have reset your credit card. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

neptunium ( ) posted Sat, 13 December 2003 at 5:11 PM

Alright cool - I will check into it then. Sheesh - Visa gift cards are more of a pain than regular credit/debit cards!

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