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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 30 9:13 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: We are unable to process your order.

bigjobbie opened this issue on Dec 31, 2003 · 3 posts
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bigjobbie ( ) posted Wed, 31 December 2003 at 1:27 AM · edited Tue, 03 September 2024 at 9:12 PM

Hi there, I messed up my card details during an order and I seem to have been given a black mark: I've been getting the following message whenever I try to re-make the order: "We are unable to process your order. Please contact our office at 1-866-220-2949 for further assistance. Thank you. Renderosity Store Staff" As I'm in Australia you'll forgive me for not phoning can you help me out? Cheers Bigjobbie

ClintH ( ) posted Wed, 31 December 2003 at 10:18 AM

Attached Link: http://www.renderosity.com/messages.ez?ForumID=12374&FAQ=Y

I reset your credit card on our system. Check out the provided link. Its the Customer Support FAQ - It has information around what may be causing your failures. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

bigjobbie ( ) posted Wed, 31 December 2003 at 10:40 AM

Thanks Clint, I'll check over the FAQ before trying again Happy New Year!

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