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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
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Subject: No download button after purchase

classic opened this issue on Apr 28, 2004 ยท 9 posts
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classic ( ) posted Wed, 28 April 2004 at 11:38 PM ยท edited Fri, 30 August 2024 at 1:03 AM

I just puchased an item, but there is no button on my purchases page to download it. I can see an entry for it, but no "Download" button.

Debbie M. ( ) posted Wed, 28 April 2004 at 11:50 PM

Hi, For some reason I had to reset the download on that one item. You shouldn't have a problem downloading now. Thanks for shopping the MarketPlace! Deb

Debbie M.

sk8trbear ( ) posted Thu, 29 April 2004 at 12:29 PM

I too, get no download button after my purchase...very confusing.

Debbie M. ( ) posted Thu, 29 April 2004 at 12:32 PM

Hi sk8trbear, Thank you for purchasing from Renderosity's MarketPlace. As part of our verification process we ask that you send us the toll free or security number off the back of your credit card along with your Renderosity member name. When we have that information, we'll be happy to activate your purchase. This is for first time purchases only. All future purchases will be available for immediate downloading. Regards, Debbie M.

Debbie M.

StaceyG ( ) posted Thu, 29 April 2004 at 12:33 PM

Hello, Since this is your first credit card purchase you should have received an ebot RENDEROSITY FIRST TIME BUYER asking you to email store@renderosity with either the 3-digit security code or toll free phone number from the back of your credit card along with your username. As soon as this information is verified, we will activate your download. This is for first time purchases only, all future purchases will be avaliable for immediate download. Thank you, Stacey Renderosity Store

sk8trbear ( ) posted Thu, 29 April 2004 at 12:39 PM

Done, Thanks... Sk8trbear

Debbie M. ( ) posted Thu, 29 April 2004 at 12:43 PM

Hi sk8trbear, I have just replied to your email. Thank you once again for shopping the MarketPlace. Enjoy your purchases :) Deb

Debbie M.

noboru98 ( ) posted Sun, 09 May 2004 at 8:02 AM
Online Now!

I puchased items befor nine hours, but there is no button on my purchases page to download it. I cannot download.

Debbie M. ( ) posted Sun, 09 May 2004 at 10:28 AM

Hi noboru98, I hvae just replied to your email. Thanks! Deb

Debbie M.

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