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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Can't make a purchase

MoxieGraphix opened this issue on Jul 28, 2004 · 3 posts
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MoxieGraphix ( ) posted Wed, 28 July 2004 at 3:22 AM · edited Mon, 29 July 2024 at 3:41 AM

I had a purchase decline because your system couldn't verify my address and zip code or something to that effect. I checked with my credit card company and saw no reason for the transaction to be declined so I thought I would try again. Now, whenever I click on checkout I get: We are unable to process your order. Please contact our office at 1-866-220-2949 for further assistance. Thank you. Renderosity Store Staff Help?

ClintH ( ) posted Wed, 28 July 2004 at 7:53 AM

Hi darkjeanette, I reset your card - Please try your purchase again. If you continue to have problems please let me know. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

MoxieGraphix ( ) posted Wed, 28 July 2004 at 12:54 PM

Thanks Clint, that did it!

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