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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 27 10:53 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Shopping Problem

firebolt opened this issue on Oct 24, 2004 · 5 posts
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firebolt ( ) posted Sun, 24 October 2004 at 3:00 AM · edited Sat, 21 October 2023 at 3:27 PM

Hi! I've got the same problem as eirian. When trying to buy a store item I receive the message: "We are unable to process your order. Please contact our office at 1-866-220-2949 for further assistance. Thank you." Could you please correct this for my account, too? Thanks.

Debbie M. ( ) posted Sun, 24 October 2004 at 9:09 AM

Hi, I've reset your account so you can try your purchase again. If you continue to have problems, please contact me. Deb

Debbie M.

firebolt ( ) posted Mon, 25 October 2004 at 9:47 AM

Thanks Deb. I could make the purchase now and have also sent a mail with the requested first time buyer information, but the download did not become available yet. Can you please check this?

Debbie M. ( ) posted Mon, 25 October 2004 at 9:57 AM

Hi firebolt, I just checked and did not see your first time buyer information come thru. If you don't mind sending it again to store@renderosity.com, I'll be sure to get it taken care of right away. Thanks! Deb

Debbie M.

firebolt ( ) posted Mon, 25 October 2004 at 11:21 AM

I've sent it again. Looks like I copied the email address from the end of the sentence and did not notice I included the dot at the end. Please let me know when you get it. Thanks. firebolt

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