Thu, Feb 20, 6:20 AM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 18 8:00 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Bad Download

jabe opened this issue on Dec 20, 2000 · 2 posts
Back to Forum Print
jabe ( ) posted Wed, 20 December 2000 at 9:49 PM · edited Sat, 08 February 2025 at 11:53 PM

Today I ordered and paid for, by credit card, the Saluda figure. After a lengthy download, when I tried to extract the file I got the message "No files to extract". I have notified Visa that the bill will not be honored till this is resolved. I had hoped for better than this. But then, I was warned not to order anything on line. Lots of shady characters out there.

rcook ( ) posted Wed, 20 December 2000 at 9:55 PM

If it is just a bad download, you can redownload for up to 30 days after your date of purchase. From the Store page, click on the "My Purchases" link to see a list of all of your purchases. From that page, hit the Download button. If the download process itself is giving you problems, we will be happy to email your purchase to you. Just let us know how you want to handle this.

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.