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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 5:29 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Saluda purchase problem

martial opened this issue on Dec 23, 2000 · 4 posts
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martial ( ) posted Sat, 23 December 2000 at 4:59 AM · edited Sat, 17 August 2024 at 9:36 PM
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I wanted to buy Saluda model today.After filling ,i noted i have two Saluda ,two billing for the same and i cannot download nothing and i dont find the place to correct this .I try delete purchase and still two bill for the same product and i cannt dload .No problem like this before .What to do now!I will try again only when i will be sure that my credit card will be ok and nothing is double charge.Excuse my bad english Thanks

rcook ( ) posted Sat, 23 December 2000 at 10:48 AM

You were double charged because you submitted the payment form twice. We will correct the double charge. You should be able to download from your Account screen in the store.

rcook ( ) posted Sat, 23 December 2000 at 11:27 AM

The second of the double purchases on your credit card has been voided with our credit card processor, and Renderosity's purchase database has been corrected to show only one purchase.

martial ( ) posted Sat, 23 December 2000 at 2:54 PM
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Thanks very much .Now Saluda is on my Hd.Lot files to install.I will do it tomorrow.When i fill i did not seen a place to edit order before filling credit card number,may be i just not seen,may be no place to do it.Anyway ,i notice you improve your online store regularly.

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