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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 23 8:04 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Help needed : Customer with problems

Holli opened this issue on Mar 27, 2005 · 4 posts
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Holli ( ) posted Sun, 27 March 2005 at 11:11 PM · edited Thu, 01 August 2024 at 2:59 AM

Hello Store , today I got this IM : Instant Message from stephensea: Thank you for the quick response. The file isn't responding to any type of file opner on my system. I'm on a mac. Any help is appreciated. How do I "open" the file? it is called "securedownload.ez" I don't know how to help. This filename is a bit confusing to me and I know nothing about Mac and their file formats. Order #303261 Buyer: stephensea

Debbie M. ( ) posted Mon, 28 March 2005 at 7:20 AM

Attached Link: http://www.renderosity.com/messages.ez?ForumID=12374&FAQ=Y#4

Hi Holli, Give her this url to see if it will help, and explain to her that if this doesn't help she can send an email to store@renderosity.com and I will get our resident MAC expert to assist her :) Deb

Debbie M.

Holli ( ) posted Mon, 28 March 2005 at 7:34 AM

Thanks Deb

Debbie M. ( ) posted Mon, 28 March 2005 at 8:00 AM

You're welcome :) Deb

Debbie M.

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