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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 09 11:39 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: I can not download yet

butasan opened this issue on Jun 18, 2005 · 2 posts
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butasan ( ) posted Sat, 18 June 2005 at 10:14 AM · edited Thu, 02 November 2023 at 7:53 AM

Hello Ican not download my purchase yet. Did you receive my mail ? If I have some problem please teach me.

Debbie M. ( ) posted Sat, 18 June 2005 at 4:50 PM

This is stated on the Checkout page and you should have received an E-Mail about your purchase with this information. "First time buyers (Credit Card, Debit Card and Paypal) 1) Credit or Debit card. As part of our verification process we ask that you send us the toll free or security number off the back of your credit card along with your Renderosity member name. When we have this information, we'll be happy to activate your purchase. All future Credit and Debit card purchases will be available for immediate downloading. This information should be sent to the Store E-Mail. 2) Paypal. As part of our verification process we ask that you send us your Renderosity member name, Order ID number and your real name used on your Paypal account. When we have this information, we'll be happy to activate your purchase. All future Paypal purchases will be available for immediate downloading. This information should be sent to the Store E-Mail." You can send the first time buyer information to store@renderosity.com. Deb

Debbie M.

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