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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 26 8:23 pm)

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To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Order 111035178

webmonster opened this issue on Apr 10, 2006 · 5 posts
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webmonster ( ) posted Mon, 10 April 2006 at 11:08 AM · edited Sat, 10 August 2024 at 8:23 AM

When I made this purchase I was unaware that I would not recieve the files immediately. I understand your security concerns but you should denote this somewhere up front. Please let me know if I will be able to download today - if not I need to find some other resource for materials for my project. BTW Yes I already sent you the requested info...


"Imagination is more important than knowledge."
- Albert Einstien

ClintH ( ) posted Mon, 10 April 2006 at 11:20 AM

Hi webmonster, If you sent the E-Mail in today it will get responded to within the next few hrs. The first time buyer policy is located at the bottom of the last checkout page before you commit your order. Its also listed in the automated e-bot that is sent to you after your order is placed. Thanks for supporting Renderosity!

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

webmonster ( ) posted Mon, 10 April 2006 at 11:25 AM · edited Mon, 10 April 2006 at 11:25 AM

Guess I missed that.. If I did not scroll down on the receipt page I would have missed there. Uhm if you are referring to an automated email by ebot .. I have not recieved anything like that. My email is correct in the system though I get your newsletter etc.. regularly.


"Imagination is more important than knowledge."
- Albert Einstien

webmonster ( ) posted Mon, 10 April 2006 at 12:08 PM

Thank you! I found out what was going on - it seems I have two accounts somehow.. this one which I established in like 2000 or something is the correct one but had the wrong email address. Just wanted to let you know so you didnt think something was broken.


"Imagination is more important than knowledge."
- Albert Einstien

ClintH ( ) posted Mon, 10 April 2006 at 12:42 PM

Great - Thanks for the follow-up! 😄

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

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