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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 24 9:46 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: when?

P.Winberg opened this issue on Nov 03, 2006 · 6 posts
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P.Winberg ( ) posted Fri, 03 November 2006 at 9:40 AM · edited Sat, 14 December 2024 at 7:28 PM

what is the usual wait time to ok a download from the marketplace? I purchased an item (Mr.Bunny)  yesterday and am still waiting??? Is this typical? It is unusual for me as I have no problem elsewhere in fact the download is usually instant?? Will I get an email letting me know how to get the download? Perhaps I missed something. 

Thankyou in advance

Pat

mendyh ( ) posted Fri, 03 November 2006 at 10:25 AM

Hi, Pat,

I just sent you an email letting you know your download is available.  Future purchases will be available immediately.  I apologize for the inconvenience.  Since the purchase was at 11:30 last night, we were unable until this morning to enable your purchase.  Please let me know if I can be of further assistance.

Thank you,

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

P.Winberg ( ) posted Fri, 03 November 2006 at 11:04 AM

hmm...thankyou for this information...I appreciate it...I made the purchase early yesterday so it looks like it took several hours for you to get it.

Thanks again

Pat

P.Winberg ( ) posted Fri, 03 November 2006 at 11:08 AM · edited Fri, 03 November 2006 at 11:14 AM

Mendy,

who whoooo!!! Mr. Bunny is now hoppily residing on my computer. Thankyou very much!!

Pat

mendyh ( ) posted Fri, 03 November 2006 at 11:11 AM

Go to the Marketplace, select "Account," then "orders," then the order ID and you should see the link for your download(s) there.

Thank you!

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

P.Winberg ( ) posted Fri, 03 November 2006 at 11:15 AM

Thankyou Mendy. :)

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