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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order # 111124107

viper opened this issue on Nov 12, 2006 · 4 posts
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viper ( ) posted Sun, 12 November 2006 at 4:18 PM · edited Sun, 04 August 2024 at 8:18 PM

How long does it take to get the gallery plus active, I ordered this on 10nov06 its now 12 nov and still not working for me. Its says you only do subsriptions mon-fri so IMO you should take care of any and all that are ordered durring that time frame.

mendyh ( ) posted Sun, 12 November 2006 at 4:27 PM

Hi, Viper,

The product description reads:  Please Note: Subscriptions are processed Monday through Friday, 9am-5pm cst.

Your order came in at 5:15 pm on Friday.  We can only process those when we are physically in the office, since we have to access a piece of software only available there.  I'm sorry you're having to wait.  The subscription will be processed tomorrow morning after we open at 9 am.

Thank you,

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

viper ( ) posted Sun, 12 November 2006 at 5:07 PM

Ok I thought I placed the order sooner, no problem then and thanks for the reply

mendyh ( ) posted Mon, 13 November 2006 at 9:56 AM

You're welcome.  That subscription is now available.

Thank you!

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

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