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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Help with recent purchase please...


jennblake ( ) posted Tue, 24 April 2007 at 12:31 PM · edited Mon, 25 November 2024 at 4:12 AM

I just yesterday purchased a male character package. His eye reflections are mirrored. I don't like it. Who do I contact about this?? Do I put the name here? Or do I send it privately to the merchant? And how is the best way to contact the merchant? You see my name here. If you look up my order from yesterday, you will see which one I am talking about. :-) Thank you for any help.

Jenn


jennblake ( ) posted Tue, 24 April 2007 at 12:32 PM

Just for the record here, this is not a major complaint. I love the package over all. He's gorgeous. I just want him to look correct when I do a portrait image of him, which is the main reason I purchased him. I just want to know if it can be corrected?

Jenn


GinaH ( ) posted Tue, 24 April 2007 at 12:36 PM

Hello Jenn,

You will need to contact the vendor directly. To contact a vendor please click the 'contact' link next to the vendor's name on the product page or you can use site mail.  Site mail requires only the vendor's username.

Please allow 2-3 days for a response.  If you have not heard from the vendor by that time frame, let me know so I can contact them on your behalf.

Thanks

Gina Harris
MarketPlace Admin


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