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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: Problem with the gift certificate

apereira opened this issue on Nov 19, 2007 · 7 posts
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apereira ( ) posted Mon, 19 November 2007 at 4:46 PM · edited Fri, 08 November 2024 at 1:38 AM

Hello

I used you 5$ gift certificate on a 5$ item, but when I finished it says :
 

Shipping Address:
Antonio Pereira
Urb. jardines de Rincon
Calle #2 B-17
Rincon, PR 00677 Puerto Rico
000-000-0000

Ship Method: Payment Method:   Cash $0.00

Date Items Ordered: Qty: Price: 11/17/2007 IOArmor (Download Pending) 1 $5.00   Item(s) Subtotal: $5.00 Shipping & Handling: $0.00 Taxes: $0.00 Coupon: $0 Total: $5.00
What did I did wrong? I made the order on Saturday and I havn't received confirmation about the order..... :(

p: the order number is 111305984, and i saw that the gift certificate was not applied, although i did wrote i t correctly...any help would be appreciated

Debbie M. ( ) posted Mon, 19 November 2007 at 5:16 PM

I am showing that you've downloaded the item.  This order # was still marked unpaid, but was actually a duplicate order.  It appears as though you hit the back button during the checkout process and it duplicated the order.

I've removed the unpaid, duplicate order now.

Please let me know if you have any questions.

Debbie M.

apereira ( ) posted Mon, 19 November 2007 at 5:18 PM

Yes, somehow it appeared that the gift certificate didn't register the first time, thank very much for your prompt assistance!!!

Debbie M. ( ) posted Mon, 19 November 2007 at 5:48 PM

You're very welcome :)

Debbie M.

Marque ( ) posted Tue, 20 November 2007 at 10:14 AM

Wish I could get help as quickly. I asked about the gift certificate and wasn't even acknowledged. I have checked to make sure there are no leading or ending spaces....still says it's already been used or is no longer valid. Can you check this for me?

Melisand ( ) posted Tue, 20 November 2007 at 10:35 AM

hey Im looking for the link for my purchase with the gift certifcate as well

"Thanks for your order (111307264) on Renderosity.com.
You will receive another email regarding payment.

Please see order details below:

Sub-Total: $ 0
Shipping: $ 0
Taxes: $ 0.00
Total: $ 0.00"

That's all i got.. please help..

Debbie M. ( ) posted Tue, 20 November 2007 at 12:56 PM

Melisand,

The order that you used your GC on is 111307908 order 111307264 was an empty order where you hit the browser back button.  I've removed it from your account.

Debbie M.

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