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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2026 Mar 04 3:25 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order # 111328584

Seaview123 opened this issue on Dec 31, 2007 · 2 posts
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Seaview123 ( ) posted Mon, 31 December 2007 at 1:28 PM · edited Tue, 03 February 2026 at 2:25 AM

I ordered an item through PayPal and haven't seen the transaction yet. I know you explained that new PayPal customers may have to wait, but I want to make sure my order doesn't get lost somewhere.
Thanks, Tom M.

GinaH ( ) posted Mon, 31 December 2007 at 3:42 PM

Hello, 

Your order won't get lost in our system. But when you made your purchase through PayPal you should have received a transaction ID#, if you didn't then I don't think the payment went through and you can finish paying for this order by sending your payments from PayPal to payments@renderosity.com then send an email to store@renderosity.com letting us know payment has been sent for that order so we can mark it as paid and activate your downloads. 

Thanks

Gina Harris
MarketPlace Admin

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