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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: download problems


imagemaker ( ) posted Mon, 30 June 2008 at 8:36 PM · edited Thu, 09 January 2025 at 8:41 AM

hi , second purchase from this same vendor  and second time downloads  keep reaching the 75 to 95% complete mark and suddenly show completed. Keep trying to download again and again. i do not use acclerators etc never had this constant problem before.
love the vendors products but not sure why downloading troubles.
may need to reset  order # 111424317
thank you


KristiS ( ) posted Tue, 01 July 2008 at 9:34 AM

I have reset your download as you requested so you can try again.

Are you having problems with any other downloads or just this one?

Thank you and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


imagemaker ( ) posted Tue, 01 July 2008 at 2:57 PM

Hi Kristi,
thank you.
did have problems with the purchase just before this one same problem several attempts  it would reach a certain point and show completed but not thecorrect file size.
i did finaly download those two zips after a reset but both those and this one were from the same vendor..
(not certain if that has anything to do with it) and being on the worlds slowest connection doesn't help . lol.
thank you for help


KristiS ( ) posted Tue, 01 July 2008 at 3:11 PM

Thank you for letting me know. I'm glad you were able to access and download all of your recent purchases.

We were having some problems with our system so I wanted to know if you were going through the same thing.

Please feel free to check out the information link I provided below for more information.

http://www.renderosity.com/mod/forumpro/showthread.php?thread_id=2743501

Thank you very much and please let me know if you need further assistance!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


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