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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Problem paying for order...

jennblake opened this issue on Oct 18, 2008 · 4 posts
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jennblake ( ) posted Sat, 18 October 2008 at 12:31 PM · edited Wed, 27 November 2024 at 11:41 AM

Hi. I tried to use my credit card to pay for order # 111476273 and when I hit continue it said it could not be completed. I don't understand this as it is an ATM debit/Mastercard. I have online banking...I checked there and it is in my account as a pre-authorization and will go through. But my order still says unpaid and I cannot download the items. What can I do?? If I cancel the order...will the pre-authorization be taken off my account?? Or can you guys set the order so that I am able to download the things I wanted to purchase?? This just had to happen today...I wanted that stuff so badly. :-(( Please help. I don't want to go through now and pay for this with paypal if it will go through my bank account eventually. What a mess!!

Thanks for any help.

Jenn

KristiS ( ) posted Sat, 18 October 2008 at 1:17 PM

it looks like you accidentally selected the PP option instead of CC. Please send money through paypal to payments@renderosity.com and then send an email to store@renderosity.com along with the paypal transaction id # and the order # so we can verify payment and manually mark your order as paid.

Thank you and have a great day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

jennblake ( ) posted Sat, 18 October 2008 at 1:25 PM

If that is the case...then why is it showing up on my bank account as a pre-authorization to you?? I don't understand that. And I don't want to pay for the order twice...even as much as I want the items. lol

I copied this directly from my on-line bank account.
10/18/2008 ATM PRE-AUTH - BONDWARE INC RENDEROSI NASHVILLE TNUS $35.82  

So that is my problem...why is it there..but not here? It's been one of those days. Sorry for the trouble.

Jenn

KristiS ( ) posted Sat, 18 October 2008 at 1:31 PM

I am sorry, after I respoonded back to you I did notice that you did indeed try your CC first.
It was giving an address validation error which means the address you were entering did not match the address attached to your credit card. As far as the pending charge, it will drop off your account in 5-7 business days due to there being no order to attach itself to. The order # you provided me with earlier is attached to paypal and will sit as unpaid until we recieve the payment from paypal.

It is no trouble at all...things happen so don't stress, it will all be ok : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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