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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 22 4:37 pm)

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Subject: Still corrupted files

WhopperNnoonWalker- opened this issue on Nov 13, 2008 · 7 posts
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WhopperNnoonWalker- ( ) posted Thu, 13 November 2008 at 4:20 AM · edited Mon, 23 September 2024 at 10:34 AM

Someone just bought me a gift, but the file are corrupted, when I unzip it. That´s have happend many times lately.
And for some reason I cant reply sitemails either.... It wont let me write anything.
Could someone plzzz find some kind of solution on this problem ?
Wonderdesign had also make a thread about this
Thanx :)

wonderdesign ( ) posted Thu, 13 November 2008 at 4:58 AM

Accurate!

Tina I think it is a firmware problem, which I hope is resolved now?

The package I bought Monday - Tuesday all came down with errors (CRC check failed). I bought a package yesterday, and it was without error.

I  have had big problems with my customers who had bought my last pack. My zipfil was replaced on RS's server, and since I have not heard of problems.

Let us hope that everything is okay again? :-)

WhopperNnoonWalker- ( ) posted Thu, 13 November 2008 at 5:04 AM

I have download this gift so many times, that the file now are expired :((((((((((((((((( Hope someone can reset this setting too for me too.

Yes Alice its a pain when customers  think we uploaded corrupted files.
I do wish everything was fine again, but its not :(

 

KristiS ( ) posted Thu, 13 November 2008 at 10:08 AM

Hello,

Can I please have the order number for the gift you are needing to be reset?

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

WhopperNnoonWalker- ( ) posted Thu, 13 November 2008 at 10:12 AM

Hi kristi

Its these two ordres below, they are both corrupted and one of them are expired :(

111487650

111488414

Thanx
Tina :)

KristiS ( ) posted Thu, 13 November 2008 at 10:48 AM

I have reset those two downloads for you as you requested.

Please try  to remove the files that your system thinks are corrupt and try to redownload them to try again. Please make sure that your computer, browser and internet connection do not have any interruptions while downloading.  If you haven't rebooted your computer in a while, it would probably be good to do that before trying again.

Please let us know if you need further assistance.

Thank you and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

WhopperNnoonWalker- ( ) posted Wed, 19 November 2008 at 7:52 AM

KristiS.......Thanx so much :))) But something are still totally nuts with those files, and its not only me and wonderdesign having this problem.

Other vendor as well have the same problem, so it wont help me to reboot my pooter :(((

 

Yesterday I downloaded one of my own products and uploaded the zipfile to my filelocker,

cause I wanted to give a tester of mine a gift. I did  NOT open the file before i upload...just upload the way I get them down.

When she download those zips, they  was corrupted :(((((((

 

Dont get me wrong but

I think a cookiemonster or a pumkins eather of some kind are mess up the files at renderositys server.

 

Best regards Tina :)

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