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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 05 10:48 pm)

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Subject: Auto Group Editor

Porthos opened this issue on Dec 15, 2008 · 11 posts
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Porthos ( ) posted Mon, 15 December 2008 at 3:37 PM · edited Mon, 09 September 2024 at 3:02 PM

I keep getting an error saying that I need a new key! I bought it roughly a month ago. It Worked fine for first couple of times, then nothing. The only key I used is the one that came with the zip file, I don't recall getting any other key code, unless my spam filter ate it. I have sent marcdc an IM, and I'm awaiting a reply, is there any other way I can get my personal key code? :(

MS Windows 7 Home Premium 64-bit SP1
Intel Core i7-2600 CPU @ 3.40GHz, 12.0GB RAM, AMD Radeon HD 7770

PoserPro 2012 (SR1) - Units: Metres , Corel PSP X4 and PSE 9

KristiS ( ) posted Mon, 15 December 2008 at 4:04 PM

Hello,

I am showing you have just site mailed the vendor today.

Please give the vendor three business to respond and if you have not heard from them within that time frame, send an email to store@renderosity.com and let us know so we can contact them on your behalf.

Thank you and have a wonderful day! 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

markdc ( ) posted Mon, 15 December 2008 at 10:04 PM

Quote - I keep getting an error saying that I need a new key! I bought it roughly a month ago. It Worked fine for first couple of times, then nothing. The only key I used is the one that came with the zip file, I don't recall getting any other key code, unless my spam filter ate it. I have sent marcdc an IM, and I'm awaiting a reply, is there any other way I can get my personal key code? :(

I sent you an IM.

-Thanks
Mark

Porthos ( ) posted Tue, 16 December 2008 at 9:39 AM

Thanks Mark, appreciate it! Sent you another IM! :)

MS Windows 7 Home Premium 64-bit SP1
Intel Core i7-2600 CPU @ 3.40GHz, 12.0GB RAM, AMD Radeon HD 7770

PoserPro 2012 (SR1) - Units: Metres , Corel PSP X4 and PSE 9

speculoos ( ) posted Mon, 12 January 2009 at 10:59 AM

The same issue occurs to me today...

I will contact marcdc.

speculoos ( ) posted Wed, 14 January 2009 at 2:50 AM

Thanks to Markdc for his reply. I received my SN...

I think that it must be mentioned.

KristiS ( ) posted Wed, 14 January 2009 at 8:19 AM

Glad to see all has been taken care of for the both of you!

Thank you very much Mark for your assistance!!

I hope you all have a wonderful rest of the week and an even better weekend : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

MadameX ( ) posted Sun, 08 February 2009 at 11:50 AM

Glad I found this thread here, as I've had the same problem. I've sent the SM to Mark yesterday and hope to hear from him soon.

KristiS ( ) posted Tue, 10 February 2009 at 10:11 AM

Hi MadameX,

Please let me know if you do not hear back from him by the end of the third business day so I can contact him on your behalf.

Have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

MadameX ( ) posted Tue, 10 February 2009 at 11:36 AM

Thank you, Kristi! As it happens, he's responded today and given me a permanent key now. All is good! :)

KristiS ( ) posted Tue, 10 February 2009 at 2:07 PM

Glad to hear it!!

Thank you for letting me know and have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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