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Subject: download cut me off

radstorm opened this issue on Feb 11, 2009 · 6 posts

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radstorm ( ) posted Wed, 11 February 2009 at 2:40 PM · edited Thu, 13 February 2025 at 8:44 AM

hello, I was trying to re-download my Cecile Hair stuff, and when I got to the last one..I got cut off..saying I exceeded download limits.

Main problem is the one I got cut off at..is the other half of the same product.

Rad is not impressed :(

KristiS ( ) posted Wed, 11 February 2009 at 2:53 PM

Hello,

Can you please give me the order number so I can reset your download?

Thank you,

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story

radstorm ( ) posted Wed, 11 February 2009 at 3:00 PM

Sure, it is:

111202180

I only managed to download the first half of it (zip file) before I got cut off.

thanks

KristiS ( ) posted Wed, 11 February 2009 at 3:06 PM

Hello,

I have reset your download for you as you requested.

Please be sure to disable any download accelerator/manager you may have running as they do not work with our system.

Thank you and have a wonderful day!

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story

radstorm ( ) posted Wed, 11 February 2009 at 3:35 PM

Thank you, Kristi :)

KristiS ( ) posted Wed, 11 February 2009 at 4:38 PM

You are very welcome : )

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story