I wrote a review a day or two ago about a pose set that I purchased from a very popular vendor.  It was a negative review.  I notice today that my account has a refund for that product and the review is missing from the products page.

If this is possible than how is it an honest review system?  Deleting all negative reviews is misleading and dishonest IMO.

I'd like to know how this process works.

A refund was issued at the request of the vendor, and usually when that happens, it's assumed that the vendor and customer have been in contact with one another.

Once a refund is issued, reviews are removed since the buyer technically no longer owns the product.

*""A refund was issued at the request of the vendor, and usually when that happens, it's assumed that the vendor and customer have been in contact with one another.

Once a refund is issued, reviews are removed since the buyer technically no longer owns the product.""*

This was NOT the case.  I did not contact this vendor and I did not request a refund.   I wanted to, and still want to keep the package in my library - and make whatever use of it I can.  This is why I DID NOT ask for a refund.  I believe it is my right to keep something I purchased - right?

This vendor took it upon themself to issue a refund after my review of the product was made.  Then deleted my review.  Then sent me a site mail demanding that I delete the product from my library.   This is not the way a free market and honest review system works.

This vendor is obviously trying to make a deliberate attempt to deceive potential buyers by silencing anyone unhappy with their products.  I truly hope this issue sees its warranted attention.

I will definitely look into this and see what needs to be done.

Thanks for the information, and I apologize for the confusion and misunderstanding.

Thank you.
I am still getting site mails from the vendor demanding that I delete the set from my library.  I don't think this is right.  If they wanted to give me store credit because I was unhappy that is their decision but it is not right for them to Take my purchase back from me, and unless I am forced to - I wont do it.  They should find better ways to deal with unhappy customers than this.

Sending you a site mail now :)

Wanted to take a moment now to thank Debbie for resolving this issue for me in a satisfactory way.  There does appear to have been some miscommunication between parties which explains part of the confusion.  Unfortunately the Vendor remained adamant throughout - but Debbie pulled through for me.

I appreciate the quick resolution and concern for the issue.  Thank You.

It's always happy to hear that any resolution is satisfactory.  Thank you for your patience.

BTW, your new review double posted, so one of them was removed.