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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 19 9:13 am)

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Subject: Order number 111608079

SophiD opened this issue on Jul 13, 2009 · 4 posts

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SophiD ( ) posted Mon, 13 July 2009 at 5:45 PM · edited Mon, 02 September 2024 at 12:40 AM

hello there.

I can see I'm not alone in this. Seems there is a problem with Paypal and Renderosity today.

Order has been paid through Paypal and I've received an order confirmation and transaction shows as Completed in my Paypal account.

Web Accept Payment Sent (Unique Transaction ID #263642048P471252F)

Original Transaction Date Type Status Details Amount 13 Jul. 2009 Payment To Bondware, Inc Completed ... -$42.18 USD

However, i can't download my purchased items.

thank you in advance!

KristiS ( ) posted Tue, 14 July 2009 at 11:13 AM

Hello,

Paypal is having some problems with their system so all payments are having to be marked as paid manually.

We are sorry for the inconvenience.

Your order has now been verified and marked as paid.

Thank you!

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story

SophiD ( ) posted Tue, 14 July 2009 at 12:40 PM

Hi Kristi,
Thank you very much :)
I hope Paypal get their system sorted soon!!

have a lovely day!

KristiS ( ) posted Tue, 14 July 2009 at 1:56 PM

You are very welcome : )

Trust me...ME TOO...lol

Have a wonderful day!

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story