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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 25 2:56 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Transaction not completed.

juleyanne opened this issue on Aug 03, 2009 · 2 posts
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juleyanne ( ) posted Mon, 03 August 2009 at 5:50 AM · edited Sat, 27 July 2024 at 3:17 AM

I purchased an item in the store, and used my in store credit towards payment. Firefox crashed before I completed the transaction in paypal and my in store credit is now gone - could you reset it again?

This is the transaction ID. 111618138

Thanks

Julie

KristiS ( ) posted Mon, 03 August 2009 at 11:47 AM · edited Mon, 03 August 2009 at 11:48 AM

Hello,

Please log into Paypal and choose the "send money" option. Send the amount due to payments@renderosity.com.

The amount due is $1.25

After you have sent your payment, send an email to store@renderosity.com providing us with the order # and Paypal transaction ID # so we can verify your payment and manually mark your order as paid.

Thank you and have a wonderful day!


Kristi

Community Relations Specialist

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