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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 5:29 am)

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Subject: Paypal glitch - unpaid order

Xena opened this issue on Sep 21, 2009 · 4 posts
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Xena ( ) posted Mon, 21 September 2009 at 2:35 AM · edited Sun, 05 January 2025 at 5:41 AM

I placed an order about 5 hours ago, using part Paypal and part vendor earnings. When I got to Paypal the order somehow screwed up and did not go through Paypal (Paypal had a error - called it a 'glitch in the system' rolls eyes). I've tried repeatedly since to somehow pay the remainder of this order but there is nowhere on the actual order page to pay it. My vendor earnings have been removed but the outstanding balance remains and the order is classed as Unpaid.

Can someone please look into this for me? The order number is 111641077.

Thanks in advance :)
Xena

KristiS ( ) posted Mon, 21 September 2009 at 12:31 PM

Hello,

Please log into paypal and choose the "send money" option, send the amount due to paymnets@renderosity.com. After you have completed that step, please send an mail to store@renderosity.com providing us with your order # and your paypal transaction ID# so we can verify your payment and mark your order as paid.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Xena ( ) posted Mon, 21 September 2009 at 4:40 PM

I'm hoping you meant payments, not paymnets :) I make that spelling mistake all the time LOL

Thanks for your speedy reply :D I know it was in the middle of the night for you guys when I posted.
Xena

KristiS ( ) posted Mon, 21 September 2009 at 4:53 PM

Yes I did : )  LOL

You are very welcome : )

Have a wonderful day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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