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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Download reset request

PrincessOfTheDawn opened this issue on Dec 02, 2009 · 2 posts
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PrincessOfTheDawn ( ) posted Wed, 02 December 2009 at 3:26 PM · edited Sun, 30 June 2024 at 7:54 AM

I need to request a download reset for one of the zips that failed to download. My internet hung up and didn't download it .. but, it registers that I had over exceeded the download limit. I reloaded my internet explorer and got the other one with no problem. So, if you could please reset that for me I would appreciate it. Thank you!

Order#: 111678082
Date: 2009-12-02
Status: Paid,Unshipped

and the item not downloaded is ... Poseable chain/rope set (kett4013.zip)

Again, thank you very much!!

Cathi (PrincessOfTheDawn)

KristiS ( ) posted Wed, 02 December 2009 at 4:41 PM

Hello,

I have reset your download so you can try again.

Thank you and have a nice day!

 


Kristi

Community Relations Specialist

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