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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 14 7:40 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Order with paypal problem


Valentin3D ( ) posted Tue, 22 December 2009 at 5:20 PM · edited Tue, 04 February 2025 at 6:58 AM

Hello,

I just made the following purchases:
Order#: 111689559
Date: 2009-12-22
Status: Unpaid,Unshipped

Ship Method:    Payment Method:
    PayPal $0.00
Instore Credit $38.40

Date    Items Ordered:    Qty:    Price:
12/22/2009    Paul V4 (Download Pending)    1    $4.48
12/22/2009    Airlock 2260 (Download Pending)    1    $9.80
12/22/2009    Razor Rider: Universal Props (Download Pending)    1    $7.00
12/22/2009    Oration I (Download Pending)    1    $2.92
12/22/2009    Command & Control Center 2260 (Download Pending)    1    $10.90
12/22/2009    HIGHFASHION: Formality for V4 (Download Pending)    1    $15.96
 
Item(s) Subtotal:    $51.06
Shipping & Handling:    $0.00
Taxes:    $0.00
Coupon:    $-7.66
Total:    $43.40

But I had a problem with the PayPal transaction.
A crash Firefox.

Unfortunately, I had paid part of my purchase with my $ 38.40 instore credit and I applied the coupon TwelveDay09Christmas 15%.

Can you return my instore credit of $ 38.40 so I could redo my purchases and I pay with Visa.

Sent email to store@renderosity.com as well. Just want to make sure it goes though ok...

Thank you for your help.


KristiS ( ) posted Tue, 22 December 2009 at 7:20 PM

Hello,

You can still make your paypal payment by logging into paypal and choosing the send money option. Send the amount due to payments@renderosity.com with a follow up email to store@renderosity.com with your order # and paypal transaction ID# so we can verify your paypal payment and mark your order as paid.

Please let me know if you still would like me to cancel your order.

Thank you and Happy Holidays!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


Valentin3D ( ) posted Wed, 23 December 2009 at 4:10 AM

Thank you very much KristiS,

I just made the payment with paypal to payments@renderosity.com.
And I sent an email with the details to store@renderosity.com.

I would say if I can download the purchased files.

Happy holidays too.


Valentin3D ( ) posted Wed, 23 December 2009 at 11:43 AM

Everything is in order, I had my products.
Thank you again for your help.

Val


KristiS ( ) posted Wed, 23 December 2009 at 12:14 PM

You are very welcome!

Merry Christmas!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


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