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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 14 7:40 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
Hello,
You can still make your paypal payment by logging into paypal and choosing the send money option. Send the amount due to payments@renderosity.com with a follow up email to store@renderosity.com with your order # and paypal transaction ID# so we can verify your paypal payment and mark your order as paid.
Please let me know if you still would like me to cancel your order.
Thank you and Happy Holidays!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
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Hello,
I just made the following purchases:
Order#: 111689559
Date: 2009-12-22
Status: Unpaid,Unshipped
Ship Method: Payment Method:
PayPal $0.00
Instore Credit $38.40
Date Items Ordered: Qty: Price:
12/22/2009 Paul V4 (Download Pending) 1 $4.48
12/22/2009 Airlock 2260 (Download Pending) 1 $9.80
12/22/2009 Razor Rider: Universal Props (Download Pending) 1 $7.00
12/22/2009 Oration I (Download Pending) 1 $2.92
12/22/2009 Command & Control Center 2260 (Download Pending) 1 $10.90
12/22/2009 HIGHFASHION: Formality for V4 (Download Pending) 1 $15.96
Item(s) Subtotal: $51.06
Shipping & Handling: $0.00
Taxes: $0.00
Coupon: $-7.66
Total: $43.40
But I had a problem with the PayPal transaction.
A crash Firefox.
Unfortunately, I had paid part of my purchase with my $ 38.40 instore credit and I applied the coupon TwelveDay09Christmas 15%.
Can you return my instore credit of $ 38.40 so I could redo my purchases and I pay with Visa.
Sent email to store@renderosity.com as well. Just want to make sure it goes though ok...
Thank you for your help.