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MarketPlace Customers F.A.Q (Last Updated: 2026 Mar 04 3:25 pm)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
Hello,
We do not issue refunds when products go on sale.
The vendors decide when and what products are on sale and for what discount. It varies too much to have retroactive discount offerings.
We hope you understand and thank you for your continued patronage in the
MarketPlace!
Regards,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
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I purchased the below products on March 26th, and now they are on sale. Is there any way I can get a refund or store credit for the price difference?
Thank you.