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Renderosity Forums / MarketPlace Customers
Welcome to the MarketPlace Customers Forum
Forum Moderators: tim, msansing, ebasham
MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 08 12:49 pm)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
Subject: Render Rewards reset?
Hello,
Your Render Rewards did apply to order #111759426 but since you placed a different order, I have deleted this order so your Render Rewards will go back on your account and you will have them to apply to a future order.
Thank you and have a nice day!
Kristi
Community Relations Specialist
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Tried to make purchase via PayPal and had applied my Render Rewards put had a glitch in power and was unable to complete the PayPal transaction. Had to purchase again but unable to use Render Rewards due to them being applied to previous order even though that order now shows them not being applied to order total at all.
Order number they were applied to (but had to do a different order 111759449 ) was #111759426.