I received the email to get the final version, however the link points to my 8.5 version and not ver 9.  Hmmmm.

i did send a ticket in, I was just wondering whether others got this also, or am I special?

Quote - I received the email to get the final version, however the link points to my 8.5 version and not ver 9.  Hmmmm.

 

i did send a ticket in, I was just wondering whether others got this also, or am I special?

No, the same thing happened to me and it appears to be everyone I talked with so far. It's the same trouble they had before and their links and servers are messed up again. I don't think they have ever gotten it right the first time around. We should see an email correction soon though. :)

I don't jump anymore, I wait a few days for the server overloads and other issues to go away before downloading these days..

The link in the email sends you to the wrong order (Vue 8.5). 

This is what you should do: 

Go to your account, scroll down to "Your orders, Download Links, Serial numbers and Invoices", click on Vue 9 Infinite. This will take you to the Vue 9 order page, scroll down to "Download links", and click "Send Download Links". 

That's it! 

Cheers

Is it just me or is friday a very silly day for a release, given that they will not be in the office during the weekend and therefore technical issues with people installing will go un-answered till monday....

Before you update your Vue 9, un-install the Pre-Relase from your computer. To avoid problems on installation!

Mazak

+1 to thefixer and Rich_Potter... yes, Friday is the worst day in the week.

A professional team does the last checks on the setup on Monday, sends mails on Monday night and makes the thing available from Tuesday, having at least 3 days (Wednesday to Friday) to fix inevitable problems.

Bye!!!

Even with the new download link for version 9 instead of 8.5, I'm having problems.  The first half downloads OK, but then after a while, I get this message:

Error when downloading Vue Infinite Part 2: The operation timed out.

Could it be that  the server is still being over-taxed?  Anyone else having the same problem?

Ha !! I can't even get to the e-on main page :O) Maybe it's paying customers only at first... then the "maintenance" crew gets to go later.

Really... I think the server is just getting smacked good right now, maybe it will be better in a while.

Well, I guess I was lucky again. I downloaded without problem in the morning (I am on maintenance). So far the full release is working nicely.

After playing with the pre-release for the past weeks, I must say that this is my favorite version upgrade so far.

If your download is slow or can't connect at the moment, be patient and check out the new "Vue 9 Essentials" videos at Geekatplay.com. That way you can see a lot of what is new. Lots of good info there.

Ciao

TD

love the new gui, its really nice.

Quote - I don't jump anymore, I wait a few days for the server overloads and other issues to go away before downloading these days..

Wish I'd waited - took over 13 hours to download the content zip file and that's on Virgin who claim to be the fastest broadband in the uk !!

Quote - ........

Wish I'd waited - took over 13 hours to download the content zip file and that's on Virgin who claim to be the fastest broadband in the uk !!

I've been wondering about that - I downloaded the extra files with the Beta release.  Do I need to download again - I've always assumed nothing's changed as far as the content is concerned??

according to the forum on the e-on site its a "new content" package, not sure how though just what I read.

The server was back to normal this morning though, downloaded at 1.6mb/s rather nicely :)

Gill, it was more than likely the server than virgins service, but from experience when I lived in uk, this is the only time you can count on that :D

The one that was there for the pre-release was for 8.  The one there now is for 9; so it would be a good idea to grab it when you can.

I also tried 3 times to download. Everytime I clicked on the download link the browser froze. Needless to say I have used up the 3x download limit. Tried to find a link for resetting, but was not successfull. Wish now I had waited longer. And the Extra Content link took me to a wrong page.

Can somebody point me in the right direction for asking for a resetting of the download?

Thank you in advance.

I had the same problem. After I finished the Vue9 download, I can't download the extras CD. (Three times download blablabla) I contacted a technician; now I have to wait till Monday :-/

Mazak

Quote - I had the same problem. After I finished the Vue9 download, I can't download the extras CD. (Three times download blablabla) I contacted a technician; now I have to wait till Monday :-/

Mazak

Funny, I didn't see you in the "Waiting for Monday & extras CD download access" que but it must be getting pretty long;)

Ja the download Vue 9 was very slowly but however stable, so I waited with download the extras CD. Now it is no longer possible to finish the download. The link is wrong on my account site. :-/

Mazak

Quote - Ja the download Vue 9 was very slowly but however stable, so I waited with download the extras CD. Now it is no longer possible to finish the download. The link is wrong on my account site. :-/

Mazak

Exactly like my story too.

The corpses are piling up (insert evil laughter here). I personally am going to wait until the end of this week at least.

Quote - ... Virgin who claim to be the fastest broadband in the uk !!

It doesn't matter how fast your connection is if the sending server isn't sending stuff very fast.

Quote - The corpses are piling up (insert evil laughter here). I personally am going to wait until the end of this week at least.

??

I'm just missing the extras cd and can use Vue 9 just fine without it too.

Good News! The Download link for the Extras CD on your Account page is fixed. I download atm. the 1.4 GB file.

Mazak

Quote - Good News! The Download link for the Extras CD on your Account page is fixed. I download atm. the 1.4 GB file.

 

Mazak

Hmmm....I am on the maintenance plan, and when I click on the Download Extras CD link on my Account page, I am taken to the e-on home page (e-onsoftware.com.)   How are you accessing your download, Mazak?

Mazak

"Hi Bodo,

I've reset your downloads and re-sent your download links via separate email.

If clicking on the link doesn't work, try pasting it into the address line of your browser and downloading from there.

Hope that helps.

Best regards.
Lee Randall"

Nope - even typing in  the exact address of the zip file takes me to the e-onsoftware.com home page.  Guess I'll just have to wait until I get a response to my support ticket.

I am feel sorry for you. I tested the link and it is no longer working! Unbelievable fault from e-on... :ohmy:

I had luck with download the right time.

Mazak

Better it worked for you than for neither of us.  Good for you,  Mazak!  I have patience, though;)

Yippee!  My patience paid off.  I just had a message from Lee and am downloading the Extras zip right now.