Hi all;
I just purchased 3 Poser products, but when I try to extract the contents to my Runtimes; I receive a message saying: "An unspecified error is preventing the operation"
The error is popping up for both .cr2 and .obj files.
I've re-downloaded the files, but I'm getting the same error on both Windows Vista and Windows 7.
Please help!
JT

Hello,

You will need to contact the vendor directly for product support.
To contact the vendor please click the "contact" link next to the vendor's name on the product page, or use the site mail system.
Site mail requires only the vendor's username.

Please allow 2-3 business days for a response.
If you have not heard from the vendor in that time frame, please let us know so we can contact them on your behalf.

Thank you,

Stacey

I'll give it a try Stacey, but this is happening with all three products I just purchased.

JT

Alright, I re-downloaded a few products from previous purchases and I'm getting the same error from them too. Everything I've downloaded from Renderosity prior to today works just fine. I have no idea what the issue is; is there some kind of technical support on your end I could talk to?
JT

What program are you using to unzip the files ?

If it's Windows built-in ZIP support, I'd suggest you try another program, e.g. 7-zip

Most unzip programs offer an option to test the integrity of an archive, which is useful to confirm whether the problem is with the archive itself, or something to do with unpacking.

I'm pretty sure the problem is with our Internet service. Comcast is sending a tech out tomorrow; hopefully everything will be taken care of then. The issue's definitely on my end, so we can call this case closed :) Thanks, JT